Senior Experience Delivery Communications Specialist Hybrid

About the Role

Key Responsibilities

• Partner with market and corporate leaders to deploy consumer experience initiatives and develop communication strategies for new initiatives.
• Create and execute communication plans and toolkits to support activation of consumer initiatives across the system.
• Ensure communication efforts are incorporated into deployment plans to meet operational and system-wide needs.
• Design, develop, and manage the SharePoint site for all Consumer Experience Delivery content and resources.
• Coordinate asset and collateral development for projects and activations.
• Monitor all communications to ensure well-orchestrated interactions with markets and leadership.
• Collaborate with the consumer experience team and other leaders to develop a comprehensive understanding of stakeholder needs and refine communication approaches.
• Organize and develop communications related to training, sustainment, and cultural initiatives.
• Assist in establishing and managing governance standards for experience delivery communications.
• Engage with new initiatives during build and pilot phases to develop effective communication plans.
• Contribute to system-wide and market-level deployment plans with a focus on communication strategy.
• Drive activation of communication strategies and ensure alignment across consumer teams.
• Manage asset and collateral design, ensuring consistency and brand standards.
• Develop and manage the SharePoint site for all content and resources related to consumer experience delivery.

Requirements

• Bachelor's degree in Healthcare or a Related Field.
• At least 2 years of related experience in communications or experience delivery.
• Strong communication skills with experience in building matrixed partnerships.
• Competency in project and change management in a fast-paced environment.
• Excellent verbal and written communication skills, including developing presentations.
• Experience developing communication plans and toolkits for high-visibility projects.
• Experience creating intranet/website pages, with ability to learn SharePoint techniques quickly.
• Strong organizational skills and attention to detail.
• Ability to lead, organize, and manage multiple initiatives simultaneously.
• Ability to establish and maintain relationships, influence others, and interact with all management levels.
• Proficiency in Microsoft Office Suite.
• SharePoint website development experience.
• Strong familiarity with AdventHealth markets and leadership.

Nice to Have

• Master's degree in Healthcare or a Related Field.

Qualifications

• Bachelor's in Healthcare or Related Field (required)
• Master's in Healthcare or Related Field (preferred)

Benefits & Perks

• Benefits from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support