Senior HR Operational Excellence Manager, Process & Projects (Wickliffe, OH, US, 44092)

About the Role

Key Responsibilities

• Oversee the strategic planning, execution, and delivery of core HR Operational Excellence and HR Technology projects, including HR Digital Transformation to the cloud.
• Lead workshops to define global future HR processes such as talent acquisition, onboarding, performance, and payroll, considering local variations and establishing guardrails for flexibility.
• Partner with COEs, Shared Services, and Regional HR to ensure alignment with business and IT, building credibility and influencing across functions.
• Act as a change champion to promote standardization and employee/manager self-service, shifting mindsets and reinforcing the value of these initiatives.
• Own business requirements, support testing and training, and serve as the decision-making point on HR process issues.
• Collaborate with IT and system implementors to ensure HR system design aligns with SuccessFactors capabilities and define user journeys for Employee Self Service (ESS) and Manager Self Service (MSS).
• Lead end-to-end management of HR projects and the HR Technology portfolio from initiation to closure, ensuring timely, within-budget, high-quality deliverables.
• Drive continuous improvement within the HR project portfolio through listening sessions, process refinement, and performance monitoring against industry benchmarks.

Requirements

• Bachelor's degree in Human Resources, Business Administration, IT, Project Management, or related field.
• 8+ years of experience in process and project management, including at least 3 years managing HR projects or portfolios.
• Experience with HR Technology projects and system implementations, with prior process standardization and design.
• Working knowledge of SAP HCM and SuccessFactors preferred.
• Proven track record of implementing Agile methodologies in HR or related functions.
• Strong leadership skills with the ability to motivate cross-functional teams.
• Exceptional communication, negotiation, and stakeholder management skills.
• Experience working in a fast-paced, dynamic environment with competing priorities.
• Certifications such as PMP, PMI-ACP, or others are a plus.

Nice to Have

• Experience with SAP HCM and SuccessFactors.
• Agile methodology experience in HR or related functions.
• Relevant certifications like PMP or PMI-ACP.

Benefits & Perks

• Competitive salary with performance-based bonus plans.
• 401K Match plus Age Weighted Defined Contribution.
• Medical, dental, and vision insurance offerings.
• Health Savings Account.
• Paid Holidays, Vacation, Parental Leave.
• Flexible work environment.