Senior Manager, Consumer Insights

About the Role

Key Responsibilities

• Manage primary research projects, both qualitative and quantitative, and oversee supplier relationships to ensure delivery of excellent research results.
• Recommend project design aligned to business needs and research protocols, and work with suppliers to develop research materials.
• Translate research findings into meaningful insights, recommendations, and business implications to aid decision making.
• Integrate disparate pieces of relevant information to build a holistic picture and draw insights.
• Build and maintain an external network for benchmarking and contribute to team initiatives to improve research procedures and methodologies.
• Manage expectations about project execution and educate clients on research capabilities and limitations.
• Act as a thought partner with all areas of the company, including executive leadership, operations, merchandising, marketing, and e-commerce.

Requirements

• Experience managing high profile projects and proficiency in MS PowerPoint and Excel.
• Extensive knowledge of statistical methods and modeling.
• Expertise in a wide range of qualitative and quantitative research methods and ability to apply them appropriately.
• Experience managing the strategic learning plan and research budget for a brand or product category.
• Ability to tailor communications to different audiences and proactively communicate with stakeholders at all levels.
• Demonstrated ability to discover and activate customer insights that lead to sales growth.
• Minimum of 8 years of work experience in related roles.
• Bachelor's degree or equivalent in a related field.

Nice to Have

• Client-side work experience in retail.
• Supplier-side research experience.
• Master's degree preferred.
• Ability to communicate technical information to both technical and non-technical audiences.

Qualifications

• Bachelor's degree or equivalent in a related field.