Senior Manager, DashMart - Workforce Strategy & Analytics

DoorDash

Los Angeles, CA

Full Time

Director

170k-250k

26 days ago

Job Description

About the Role

DashMart is a rapidly growing business vertical within DoorDash, operating micro-fulfillment centers across the United States. We deliver fresh groceries and household essentials, reliably and quickly. The Workforce Analytics team empowers DashMart by developing innovative solutions and analyses to optimize our workforce and enable our associates and leaders to meet evolving customer demands. The Senior Manager, DashMart - Workforce Strategy & Analytics, will lead workforce planning strategies, develop analytical tools, and collaborate cross-functionally to support DashMart's growth in a hybrid working environment with travel requirements. This role reports to the Head of DashMart Workforce Operations and involves managing a team of direct and indirect reports.

Key Responsibilities

Lead Strategic Workforce Analytics: Ensure sufficient headcount capacity to meet forecasted workloads, developing robust scheduling and capacity planning models.
Develop Analytical Tools: Build comprehensive, data-driven capacity models, ensuring actionable insights through accurate data collection, time-in-motion studies, and productivity benchmarking.
Innovate Labor Strategies: Drive strategic workforce decisions including time type mix, role type, and more.
Collaborate Cross-functionally: Work closely with Central Operations, Finance, Local Operations, and Product teams to ensure workforce strategies align with broader organizational goals.

Requirements

8-10+ years of experience in workforce planning, labor analytics, retail operations, or relevant consulting roles.
Strong analytical and data-driven skills, with expertise in Google Sheets, SQL, and familiarity with data architecture and workforce modeling.
Proven experience in developing and implementing strategic workforce planning initiatives including flexible labor management and capacity optimization.
Ability to work effectively in ambiguous, rapidly changing environments and adapt strategies and processes quickly.
Excellent strategic thinking skills, with the ability to identify problems and systematically implement solutions from conception to execution.
Detail-oriented, proactive, and organized, with a track record of managing complex projects and driving impactful results.
Bachelor's Degree in a related field.

Nice to Have

Experience with workforce modeling and capacity planning tools.
Experience working in a fast-paced, high-growth environment.
Knowledge of data architecture related to workforce analytics.

Qualifications

Bachelor's Degree in a related field.

Benefits & Perks

Competitive base salary within the range of $170,000-$250,000 USD, determined by skills, experience, and location.
Opportunities for equity grants.
Comprehensive benefits package including 401(k) with employer matching, 16 weeks paid parental leave, wellness benefits, commuter benefits, paid time off, and paid sick leave.
Medical, dental, and vision benefits, 11 paid holidays, disability and life insurance, family-forming assistance, and mental health programs.
Paid time off: flexible vacation and sick leave for salaried roles; accrued vacation and sick time for hourly roles.

Working at DoorDash

At DoorDash, our mission is to empower local economies by making impactful decisions with empathy for our users, including Dashers, merchant partners, and consumers. We support a rapidly growing, constantly changing environment that encourages team members to share perspectives, solve challenges, and own their careers. We are committed to diversity and inclusion, hiring and cultivating diverse teams from all backgrounds, and fostering an inclusive community where everyone has the opportunity to excel. We value a workforce that includes women, non-binary or gender non-conforming individuals, LGBTQIA+ members, Native Americans, Black or African Americans, Latinx, Native Hawaiians or Pacific Islanders, differently-abled individuals, caretakers, parents, and veterans.

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