Senior Manager - Digital Product Management

American Express

Phoenix, AZ

Full Time

Senior

90k-165k

10 days ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The role involves leading product development for the Business Line of Credit (BLOC) product, partnering with stakeholders, and acting as Product Owner for Salesforce and Marketing Cloud platforms within the Global Commercial Services division.

Key Responsibilities

Lead Product Development for Business Line of Credit product and related core platforms
Partner with various stakeholder groups & other relevant partners to own end to end delivery of assigned projects
Lead project meetings
Partner with technology to scope requirements, solution, break down into features and write user stories
Support UAT testing and release management
Maintain concise product documentation on all the capabilities you build or manage
Act as Product Owner for Blueprint Salesforce and Marketing Cloud platforms
Define capability roadmap for Salesforce technology team
Support various critical compliance projects
Support Marketing organization with their day-to-day Business-as-usual functions within Salesforce platform
Occasional travel

Requirements

Demonstrated Product Owner or Product Development experience
Bachelor's degree
Problem solver with the ability to re-envision existing processes to support product strategy and new product development
Strong analytical and business acumen - ability to structure and process qualitative or quantitative data to draw meaningful insights and guide prioritization
Project management and collaboration skills, including the ability to support concurrent activities across multiple teams

Nice to Have

5+ years of experience in platform owner, product owner, product development or in technology product functions
Salesforce Certifications or Salesforce Developer experience
Scrum Management, SDLC and Agile certifications

Benefits & Perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Working at American Express

American Express values innovation, shared leadership, and a commitment to supporting its colleagues' well-being. The company fosters a culture of inclusivity, flexibility, and professional growth, emphasizing support for both personal and career development through various programs and benefits.

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