Senior Manager - Digital Product Management

About the Role

Key Responsibilities

• Solution Manager will be responsible for developing and managing a project intake and management model that effectively assigns, manages, and tracks multiple projects across the technology team.
• Understand business requirements, identify appropriate solutions, prioritize, liaise with technology team to develop and deliver solutions against a plan via SAFe Agile Methodology.
• Lead ongoing management and optimization of the solution backlog in Rally, including collaboration across a wide net of stakeholders.
• Act as the 'center of excellence' in sharing best practices with local markets on how to capture, store and honor Customer Privacy choices.
• Accept complete responsibility as well as accountability for solution management of the project.
• Define scope, design, and implement global privacy capabilities to drive measurable improvements in customer privacy experience that meet all the regulatory requirements.
• Support overall program management including platform/project development efforts from ideation to launch and maintenance while mitigating/escalating risks.
• Execute analytics to proactively monitor customer privacy trends and recommend solutions to enhance customer experience/operational efficiency of capability.
• Support the development of the strategy and vision for the process excellence program (Governance, Controls, Transparency, Monitoring & Reporting) at EPCC.
• Responsible for supporting ongoing audit and compliance reviews of the platform and work with DevOps to address issues with strict SLAs.
• Support the development of the privacy command center, implement partner certification tools, lead bi-annual privacy choice certification, and develop privacy KRIs.
• Work closely with partners across Global Privacy, Operational Excellence, Global Risk Oversight, Compliance, and Technologies.
• Ensure business solutions align with team goals and priorities.

Requirements

• Minimum 2 years' experience in technical solutions/capability development.
• Minimum 2 years' experience in an Agile Solution Manager/Product Manager/Owner role.
• Strong communication and collaboration skills, with the ability to build and leverage relationships across teams.
• Effective oral and written communication skills for interacting with diverse audiences.
• Self-starter with the ability to work independently, with exceptional problem solving and critical thinking skills.
• Strong organizational skills with great attention to detail.
• Experience in pulling, analyzing, slicing, and dicing large amounts of data to derive insights.
• Working knowledge of HIVE, SQL, UNIX, SAS, relational databases.
• Prior experience in privacy, risk, or information management.
• Working experience in Agile or Agile certification.
• Bachelor's Degree or equivalent.

Nice to Have

• Experience in managing competing priorities.

Qualifications

• Bachelor's Degree or equivalent

Benefits & Perks

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements
• 20+ weeks paid parental leave for all parents
• Free access to global on-site wellness centers (depending on location)
• Free and confidential counseling support through Healthy Minds program
• Career development and training opportunities