Senior Manager-Digital Product Management

About the Role

Key Responsibilities

• Work with colleagues in the U.S and U.K to shape how we leverage AI and data to drive a more personalized and engaging user experience.
• Ensure that the recommendation engine meets business goals and provides an optimal customer experience across multiple products.
• Collaborate closely with cross-functional teams to monitor performance, refine models, and drive data-driven enhancements.
• Partner with Engineering, Decision Science, Ventures, Labs Business Development & Product Enablement teams to execute on AI-driven product initiatives.

Requirements

• Advanced understanding of artificial intelligence and machine learning concepts, with hands-on experience in applying these technologies to product development.
• Demonstrated track record of successfully implementing personalization strategies in digital products or services, utilizing AI-driven algorithms to enhance user experience and engagement.
• Strong analytical skills, capable of interpreting data insights to inform product decisions and optimize algorithms for personalized recommendations.
• Experience working cross-functionally with engineering, data science, and business teams to translate business objectives into technical requirements for AI-powered features.
• Excellent communication skills with the ability to articulate complex technical concepts to non-technical stakeholders and collaborate effectively in a fast-paced, agile environment.

Nice to Have

• Experience working as a senior product manager (or equivalent) with team leadership responsibilities in a forward-thinking, fast paced team environment.
• Experience in product development using Agile principles in partnership with engineering teams.
• Experience in using traditional AI/ML models to drive a new product/solution in the product development lifecycle.
• Proven ability to track and successfully complete complex programs/projects on time, while keeping all stakeholder groups informed and satisfied.
• Passionate and highly experienced about emerging technology and AI - able to succinctly describe the latest trends and provide thought leadership on their relevance to American Express.
• Experience with data and analytics to drive decision making and product improvement.
• Ability to communicate effectively at all levels, including concise verbal and written executive-level communications.
• Demonstrated ability to work in a highly collaborative environment with heavy emphasis on partnership.
• Demonstrate leadership and organizational skills.
• Basic statistics skills acquired through academic study (i.e., math, computer science, engineering, economics, physics) or comparable work experience.

Benefits & Perks

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities