Senior Manager - Digital Product Management (GCS Mobile)

About the Role

Key Responsibilities

• Serve as a tenured Product Owner and thought leader to create, support, and execute on a Global Commercial Services Mobile Product Vision and Roadmap, including integrating experiences for small business users and evolving middle market solutions.
• Evolve the mobile strategy for Business users at American Express in partnership with product management leadership and departmental partners, aligning with enterprise goals and customer needs.
• Develop a clear, data-informed vision for how mobile can serve business customers most effectively across user roles, relationships, and products.
• Program manage initiatives related to mobile to work across multiple teams and partners to deliver efficiently.
• Plan and deliver a product backlog, prioritize stories, and ship high-quality, functional software with a cross-functional team.
• Collaborate with external and internal partners to define functionality, document epics, business rules, use cases, and process flows.
• Lead projects independently from end-to-end, building consensus, identifying risks, and removing roadblocks.
• Partner on discovery with business subject matter experts and UX designers to grow revenue, improve customer experience, and differentiate products.
• Optimize customer experience and performance in market by defining and monitoring adoption, engagement, and satisfaction metrics.

Requirements

• Extensive experience as a business analyst, product owner, and/or product manager.
• Awareness of trends in experience and design, with an understanding of mobile app strategies.
• Excellent customer experience intuition and success in creating innovative, user-friendly products and features.
• A good balance of technical knowledge and business acumen, with experience working with engineers and designers in an agile environment.
• Sound business judgment with the ability to influence others and drive results.
• Ability to prioritize features using data-driven decision making and quantitative analysis skills.
• Adaptability to quickly changing priorities and conditions.
• Strong relationship and communication skills to influence decision making across organizational levels.
• Personal accountability and a drive to deliver best-in-class experiences.

Nice to Have

• Bachelor's degree.
• Experience in the business, expense management, or banking spaces.
• Expertise in the latest trends in mobile technology and innovation.

Qualifications

• Bachelor's degree (preferred)

Benefits & Perks

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements
• 20+ weeks paid parental leave for all parents
• Free access to global on-site wellness centers (location dependent)
• Free and confidential counseling support through Healthy Minds program
• Career development and training opportunities