Senior Manager - Digital Product Management, SBS Growth & Delivery

About the Role

Key Responsibilities

• Partner with the Small Business Product Strategy and Card Features team to prioritize and deliver initiatives that realize acquisition and engagement opportunities across the digital ecosystem.
• Lead cross-functional SBS projects independently from end-to-end, build consensus, identify risks, and communicate with leadership to remove roadblocks.
• Manage the development and delivery of Agile stories and epics, ensuring alignment with strategic objectives.
• Build, maintain, and communicate the progress and delivery of the Small Business roadmap to ensure stakeholder alignment, appropriate trade-off discussions, and management of risks and dependencies.
• Partner with Engineering to create and update management reports on Engineering resourcing and progress of development, and quantify post-launch impacts.
• Serve as the central point of contact for Small Business Investment Planning and ensure alignment on related deliverables and deadlines.
• Clearly articulate the impact of any changes to team members and Engineering, and ensure testing and acceptance processes are completed successfully.
• Monitor and analyze cross-product performance metrics, providing insights and recommendations for optimization.
• Continuously improve team processes and share best practices across the enterprise.
• Collaborate with stakeholders including Engineering, UX Design, Digital Strategy, and New Product Governance to develop solutions that meet business and regulatory requirements and timelines.

Requirements

• Experience in digital product and development with the ability to drive consensus among cross-functional teams and deliver customer-focused experiences.
• Ability to navigate matrixed organizations, influence leaders, and act as a bridge between Product Strategy, Technology, and Investment Planning.
• Excellent project management, organization, and prioritization skills to manage large and complex initiatives.
• Strong communication and stakeholder management skills, including change management conversations.
• Ability to analyze data to monitor results and quantify impact.
• Experience conducting independent discovery and research to resolve outstanding questions.
• Ability to remain composed when faced with rapidly changing priorities and projects.
• Bachelor's degree.

Nice to Have

• Technical and business knowledge with experience working with engineers and designers on complex products in an agile environment.

Qualifications

• Bachelor's degree

Benefits & Perks

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements
• 20+ weeks paid parental leave for all parents
• Free access to global on-site wellness centers (depending on location)
• Free and confidential counseling support through Healthy Minds program
• Career development and training opportunities