Senior Manager - Digital Product Management, SBS Growth & Delivery

American Express

New York, NY

Full Time

Senior

90k-165k

24 days ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The role involves creating digital experiences—from payments to rewards to servicing—that keep us connected to our customers and serve them at every touchpoint. The company emphasizes personal connections with the brand and aims to make a meaningful difference in customers' lives through digital product innovation.

Key Responsibilities

Partner with the Small Business Product Strategy and Card Features team to prioritize and deliver initiatives that realize acquisition and engagement opportunities across the digital ecosystem.
Lead cross-functional SBS projects independently from end-to-end, build consensus, identify risks, and communicate with leadership to remove roadblocks.
Manage the development and delivery of Agile stories and epics, ensuring alignment with strategic objectives.
Build, maintain, and communicate the progress and delivery of the Small Business roadmap to ensure stakeholder alignment, appropriate trade-off discussions, and management of risks and dependencies.
Partner with Engineering to create and update management reports on Engineering resourcing and progress of development, and quantify post-launch impacts.
Serve as the central point of contact for Small Business Investment Planning and ensure alignment on related deliverables and deadlines.
Clearly articulate the impact of any changes to team members and Engineering, and ensure testing and acceptance processes are completed successfully.
Monitor and analyze cross-product performance metrics, providing insights and recommendations for optimization.
Continuously improve team processes and share best practices across the enterprise.
Collaborate with stakeholders including Engineering, UX Design, Digital Strategy, and New Product Governance to develop solutions that meet business and regulatory requirements and timelines.

Requirements

Experience in digital product and development with the ability to drive consensus among cross-functional teams and deliver customer-focused experiences.
Ability to navigate matrixed organizations, influence leaders, and act as a bridge between Product Strategy, Technology, and Investment Planning.
Excellent project management, organization, and prioritization skills with experience managing large, complex initiatives.
Strong communication and stakeholder management skills, including change management conversations.
Ability to analyze data to monitor results and quantify impact.
Experience conducting independent discovery and research to resolve outstanding questions.
Ability to remain composed when faced with rapidly changing priorities and projects.
Bachelor's degree.

Nice to Have

Technical and business knowledge with experience working with engineers and designers on complex products in an agile environment.
Experience with Agile methodologies, managing Agile stories and epics.
Experience in investment planning or financial analysis related to product development.

Qualifications

Bachelor's degree

Benefits & Perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite, or virtual arrangements
20+ weeks paid parental leave for all parents
Free access to global on-site wellness centers (location-dependent)
Free and confidential counseling support through Healthy Minds program
Career development and training opportunities

Working at American Express

American Express values innovation, shared principles, and leadership behaviors. The company emphasizes a supportive environment that fosters learning, leadership development, and career growth. It promotes a culture of personal connections, impact-driven work, and inclusivity, with a focus on well-being, flexibility, and diversity.

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