Senior Manager, E-Commerce Product Management

About the Role

Key Responsibilities

• Own the product lifecycle by partnering with Business, Marketing, Operations, and Customer Support teams to understand customer needs and translate them into compelling product offerings.
• Work with engineering to develop best-in-class customer experience and collaborate with the Data Analytics team to define success metrics.
• Create and maintain a comprehensive product roadmap that balances customer needs, business goals, and technological advancements.
• Collaborate with engineering, operations, marketing, and business teams to prioritize and execute initiatives effectively.
• Foster strong relationships and collaboration with vendors and internal stakeholders, including software engineers, designers, operations, marketing, business, and customer support teams.
• Ensure successful product launches, resolve issues, and gather feedback for continuous improvement.
• Conduct ongoing competitive analysis to identify market trends, evaluate competitor offerings, and develop strategies to differentiate services.
• Advocate for customer-centric product decisions and enhancements based on customer insights.
• Continuously monitor customer satisfaction, conduct user testing, and gather feedback to improve product offerings.
• Perform other duties as assigned.

Requirements

• 8+ years of experience in product management within consumer and/or enterprise businesses in the media and technology industry.
• Proven track record of launching products from design to delivery in a large corporate environment with a start-up pace.
• Experience delivering highly available, resilient, and responsive services, APIs, and experiences.
• Ability to lead in a cross-functional environment across multiple time zones.
• Strong systems thinking skills, capable of identifying issues, understanding linkages, and brainstorming innovative solutions.
• Excellent communication skills to articulate viewpoints, collaborate, and bridge gaps.

Nice to Have

• Experience in e-commerce product management.
• Knowledge of personalization, payments, search, or content discovery platforms.
• Familiarity with development of engagement platforms and subscription management systems.

Qualifications

• Educational background or certifications are not explicitly specified, but extensive experience in product management is required.

Benefits & Perks

• Comprehensive medical, prescription drug, dental, and vision coverage, including HSA and FSA options.
• Employee assistance plan and behavioral health benefits.
• Fertility benefits, surrogacy, and adoption assistance programs.
• Life insurance for employees and dependents, with voluntary benefits such as legal and identity theft protection.
• Disability plans and paid parental and caregiver leave (up to 12 weeks).
• 401(k) plan with company match and immediate vesting.
• Education assistance and student loan programs.
• Flexible work arrangements including remote and hybrid schedules.
• Paid time off including vacation, holidays, sick leave, Summer Fridays, and winter break.
• Referral bonuses, matching gift program, employee resource groups, and exclusive Sony discounts.
• Employee stock purchase plan.