Senior Manager- Product Development (Card & Marketing)
American Express
Job Description
About the Role
You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. American Express Global Commercial Services (GCS) Products is the leading payment card issuer for corporations and small businesses, offering products and services to help them run and grow their business. Within GCS Products, the US New Product Development team is seeking a dynamic individual to help create and bring to market the next generation of card-related innovative products, benefits, and marketing capabilities.
Key Responsibilities
- Lead the launch of new products, benefits, and marketing capabilities working across all card products
- Provide thought leadership during concept development, end-to-end user experience design, and feasibility assessment
- Manage key operational processes and integrations by partnering and managing relationships with stakeholders in Product Management, Marketing, Technology, Risk, Servicing, Legal and Compliance
- Understand business objectives and customer needs and identify creative ways to leverage technological capabilities and/or other creative solutions to meet those needs
- Lead GCS-wide strategic initiatives to drive business results, improve customer experiences, and increase agility in product development
Requirements
- Ability to identify and understand business needs and turn them into technology requirements; ability to understand the details of complex processes and an orientation toward process improvement and innovation
- Extremely strong project management, collaboration, communication and presentation skills
- Motivated self-starter with a sense of urgency, positive attitude, and the ability to excel in a fast paced and dynamic environment
- Creative and innovative thinker who is comfortable with ambiguity and evolving strategies
- Demonstrated ability to drive results in a highly matrixed organization, capable of influencing and building internal alignment across multiple lines of business and support groups
- Passion for doing what is right for the customer
- Embodies a "team" mentality in all that you do, with a validated ability to take ownership for progressing project delivery
- Bachelor's degree or equivalent years of experience
Nice to Have
- Ability to manage end-to-end product development process in a highly disciplined fashion
- Prior experience with payments and agile product development / delivery
Benefits & Perks
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Working at American Express
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. We back our colleagues with the support they need to thrive, professionally and personally. We have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Job Details
About American Express
Website
americanexpress.com
Company Size
10000+ employees
Location
Phoenix, AZ
Industry
Other Nondepository Credit Intermediation
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