Senior Manager - Product Enablement

American Express

New York, NY

Full Time

Senior

90k-165k

7 days ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The Senior Manager - Product Enablement will support digital product development within the GCS team, leading governance workstreams related to product launches, partner integrations, and risk management, working closely with product management, risk partners, and internal/external stakeholders to ensure timely and compliant product releases.

Key Responsibilities

Lead product enablement for new and existing digital products
Manage approval workstreams required for launching new digital products and features
Lead efforts to onboard third-party partners and represent them to approval committees
Act as the face of a project and the product team to key partners
Anticipate potential risks and issues, and proactively partner with risk partners to identify appropriate solutions or workarounds
Lead discussions with Product, Business Development, Operational Excellence, Risk, Marketing and Servicing teams to guide a project through appropriate UX, communications, and flows reviews
Oversee workstream statuses using established PMO tools and processes to ensure timely completion of activities, identify blockers, and provide iterative updates to leadership
Build and manage relationships with partners, keeping them informed of current and upcoming projects
Develop expertise and understanding of partners' needs and ways of thinking to proactively influence product development efforts
Contribute to product ideation through collection and implementation of partner, customer, and internal stakeholder feedback
Contribute to continual process and tool improvements to increase agility and speed to market

Requirements

Bachelor's Degree required, MBA a plus
Strong project management and organizational skills
Effective communication and influencing skills with the ability to work with partners across different functions and with colleagues at all levels
Experience in managing multiple priorities and projects simultaneously
A self-starter with an ability to operate in dynamic and often ambiguous environments
Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities for improvement
Experience and passion for digital products; understanding of consumer banking trends a plus

Nice to Have

Experience and passion for digital products
Understanding of consumer banking trends

Benefits & Perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Working at American Express

American Express's culture is built on a long history of innovation, shared values, and leadership behaviors. The company emphasizes support for colleagues' holistic well-being, learning and development opportunities, and fostering a flexible, inclusive work environment through programs like Amex Flex. The organization values voice and ideas, impact, and defining the future of the company together.

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