Senior Manager, Technology Operations - Enterprise Data Strategy | Operating Framework & Strategic Initiatives

About the Role

Key Responsibilities

• Implement and support the data operating framework encompassing data governance, data management, data quality, and data analytics.
• Establish metrics, KPIs, and benchmarks to measure the effectiveness of data initiatives and drive continuous improvement.
• Identify gaps and develop strategies to drive remediation.
• Support cross-functional teams on data-related projects, initiatives, and capabilities.
• Collaborate with key stakeholders across the organization to understand their data needs and requirements.
• Build relationships and partnerships to drive collaboration and alignment on data initiatives.
• Stay abreast of emerging trends, technologies, and methodologies in data management, analytics, and artificial intelligence.
• Support change management efforts to enable the adoption of new data tools, technologies, and processes.
• Leverage training materials, conduct training sessions, and provide ongoing support to users to promote data literacy and adoption.
• Foster a culture of data-driven decision-making, collaboration, and innovation throughout the organization.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
• 7+ years of experience in leadership roles focused on data strategy, data management preferably in a large enterprise environment.
• Strong understanding of data governance, data management, data architecture, and data quality principles and practices.
• Experience supporting data initiatives and driving business value through data-driven decision-making.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders.
• Experience in change management, organizational transformation, and driving cultural change towards data-driven decision-making.
• Strong analytical and problem-solving skills, with the ability to think strategically and drive results in a fast-paced environment.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and big data technologies (e.g., Hadoop, Spark) is a plus.
• Familiarity with regulatory requirements (e.g., GDPR, HIPAA, CCPA) related to data management and privacy.

Nice to Have

• Background in creating inclusive digital experiences.
• Knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility.
• Knowledge of accessibility best practices and supporting an inclusive culture.

Qualifications

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, or related area.
• Option 2: 7 years' experience in project management, program management, or related area with 2 years' supervisory experience.
• Preferred: Master's degree in relevant fields with 4 years' experience in project management, program management, or related area.

Benefits & Perks

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits such as 401(k), stock purchase, and company-paid life insurance.
• Paid time off including PTO, sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.
• Annual salary range: $90,000.00-$180,000.00.