Senior Manager/Associate Director, Commercial Analytics

About the Role

Key Responsibilities

• Optimize CRM systems, territory alignments, call planning and incentive compensation
• Refine targeting and segmentation approaches to deepen HCP and account engagement
• Analyze sales metrics and collaborate with Sales leadership to evaluate performance
• Partner with Sales Training to ensure effective systems training for field teams
• Measure and optimize marketing and digital campaign performance across HCP and patient touchpoints
• Build and maintain dashboards to track KPIs across channels
• Collaborate with Marketing to define metrics, conduct test-and-learn analyses and provide timely insights
• Analyze payer coverage, formulary dynamics and access barriers to inform pricing and contracting strategies
• Develop dashboards tracking payer mix, pull-through and patient affordability trends
• Support Market Access and field access teams with insights that optimize payer engagement
• Monitor and analyze patient access metrics (e.g., speed-to-therapy, adherence, abandonment, fulfillment)
• Integrate specialty pharmacy, field and patient services data to provide a comprehensive view of the patient journey
• Analyze claims and EMR data to assess treatment patterns, adherence and product value
• Partner with Medical Affairs to support outcomes analyses, value communications and publications
• Design and deliver dashboards and reporting frameworks (Tableau, Power BI, Sigma) spanning sales, marketing, payer and patient analytics
• Build integrated reporting across CRM, marketing, payer and third-party data (IQVIA, Symphony, Komodo)
• Explore and apply advanced analytics techniques—including predictive modeling, machine learning and emerging AI/LLM approaches—to uncover insights and improve forecasting
• Translate complex datasets into clear, decision-ready insights for senior leadership
• Act as an internal consultant, providing data-driven recommendations to stakeholders across various teams
• Lead select market research projects to inform commercial strategy and future product planning

Requirements

• Hands-on expertise with CRM systems (Veeva/Salesforce), pharma data (IQVIA, Symphony, Komodo) and specialty pharmacy data
• Strong technical skills in SQL, Excel and dashboarding tools (Tableau, Power BI, Sigma)
• Proven ability to design, build, evaluate and maintain reports
• Experience analyzing claims, EMR and RWE data is a strong plus
• Exceptional analytical and problem-solving skills, with the ability to synthesize information into actionable insights
• Strong communicator with proven ability to present complex data to senior leadership and influence cross-functional partners
• Proven ability to influence decision-making, manage competing priorities and drive alignment across teams
• 6+ years of experience in commercial analytics, sales operations, payer analytics, marketing analytics or consulting within pharma/biotech
• Bachelor's degree required; advanced degree (MBA, MPH, MS, PhD, PharmD) preferred

Nice to Have

• Experience analyzing claims, EMR and RWE data
• Proficiency with advanced analytics techniques including predictive modeling, machine learning, and AI/LLM approaches

Qualifications

• Bachelor's degree required
• 6+ years of relevant experience in pharma/biotech analytics or related fields

Benefits & Perks

• Salary range of $185,000 - $238,000, commensurate with experience and location
• Opportunities for professional growth and expanding responsibilities
• Work in a collaborative, innovative environment