Senior Mixed Methods Researcher, Managed Enterprise Growth

About the Role

Key Responsibilities

• Work cross-functionally with Data Science, Product Management, Sales, Marketing, Design, and Engineering to identify research topics related to Enterprise Growth.
• Use an understanding of B2B, including sales motions and enterprise growth strategies, to scope and conduct research that drives business impact.
• Understand Grammarly's strategic Enterprise goals and customer needs to contribute to roadmap planning with your team.
• Monitor key Enterprise metrics, such as conversion rates, deal velocity, retention, and account expansion, to assess performance and uncover insight opportunities.
• Use research to lead vision and strategy discussions by analyzing, consolidating, or synthesizing knowledge about Enterprise users, product needs, service gaps, or business opportunities.
• Act as a thought leader in the research domain, while advocating for the needs of current and future enterprise customers.
• Design and execute end-to-end custom primary research using a wide variety of qualitative and quantitative methods.
• Work quickly and communicate effectively within a fast-paced, outcomes-driven team focused on rigor, quality, and collaboration.
• Generate insights that inform go-to-market strategy, product development, and customer success initiatives.
• Operate with autonomy while collaborating effectively across diverse stakeholders.

Requirements

• Bachelor's degree with 6+ years of relevant experience in UX research, marketing research, applied social science, or product research and development; Master's degree with 2+ years; or PhD with 1+ years of relevant experience.
• Experience with data manipulation and statistical tools (e.g., R, SQL, STATA, SPSS, or equivalent).
• Demonstrated expertise in experimental and survey design, as well as statistical analysis.
• Strong qualitative research skills, including in-depth interviews, focus groups, and thematic analysis.
• Experience researching complex B2B buyer journeys, personas, and team-based software adoption.
• Ability to synthesize research findings into strategic narratives that influence senior stakeholders.
• Familiarity with Enterprise growth levers such as lead generation, sales enablement, customer onboarding, and account expansion.
• Strong understanding of the managed Enterprise business environment and cross-functional sales processes.
• Track record of mentoring or coaching peers and contributing to a strong research culture.
• Excellent communication and collaboration skills; able to articulate the 'why' behind research priorities and influence decisions.
• Embodies our EAGER values—ethical, adaptable, gritty, empathetic, and remarkable.
• Inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.

Nice to Have

• Experience with research in AI-assisted workplace communication is a plus.
• Familiarity with enterprise sales and customer success strategies.

Qualifications

• Bachelor's degree with 6+ years of relevant experience, or Master's with 2+ years, or PhD with 1+ years.

Benefits & Perks

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits).
• Disability and life insurance options.
• 401(k) and RRSP matching.
• Paid parental leave.
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time.
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more).
• Annual professional development budget and opportunities.