Senior Principal - Digital Strategy & Experience Design, Banking & Wealth Management Senior Principal - Digital Strategy & Experience Design, Banking & Wealth Management

About the Role

Key Responsibilities

• Define and lead end-to-end digital transformation strategies focusing on reimagining user experience, creating AI-enhanced customer journeys, and enabling hyper-personalization and intelligent automation.
• Champion research operations and design operations by institutionalizing scalable processes for user research, persona development, journey mapping, rapid prototyping, and design systems leveraging AI-first approaches.
• Lead UX/UI researchers and designers to craft seamless, adaptive, and predictive user experiences across digital channels.
• Establish and scale digital innovation labs and design sprints to accelerate ideation and solutioning.
• Translate emerging technologies (AI/ML, NLP, GenAI) into tangible business value through innovative digital products and services.
• Oversee the delivery of complex, multi-stream experience design and digital programs, ensuring quality, budget adherence, and stakeholder engagement.
• Serve as a trusted advisor to senior executives by guiding digital maturity assessments, roadmap development, and execution planning based on AI-first experience design strategies.
• Lead cross-functional teams in agile environments, fostering experimentation, continuous learning, and customer obsession.
• Mentor and coach consultants and designers, promoting a culture of inclusion, collaboration, and design excellence.
• Implement systems and rituals for talent development, feedback, and operational excellence within design and research teams.
• Build and nurture client relationships, identify opportunities, and shape long-term digital transformation and experience design strategies.
• Develop proprietary frameworks, accelerators, and methodologies for AI-first experience design and digital strategy offerings.

Requirements

• 15+ years of experience in digital strategy and experience design.
• 5+ years of experience working in a consulting capacity, preferably at a top global consulting firm.
• Proven expertise in experience design, digital product management, and AI/ML applications in customer experience.
• Strong command of agile methodologies, design thinking, and digital delivery frameworks.
• Exceptional communication, facilitation, and executive engagement skills.
• Demonstrated ability to deliver and lead oral presentations and facilitate business/design workshops.
• Excellent client relationship management skills and executive presence.
• Experience creating sales collateral and selling to clients.
• Highly motivated with strong analytical and problem-solving skills.
• Willingness and ability to travel as required.
• Candidates authorized to work in the U.S. without employer-based visa sponsorship are welcome to apply.

Nice to Have

• Experience with AI/ML, NLP, GenAI technologies.
• Experience in financial services or banking sectors.
• Experience in building and scaling innovation labs or design sprints.

Qualifications

• Educational background or certifications are not explicitly specified in the description.

Benefits & Perks

• Supportive management rated 4.2/5 by employees.
• Inclusive culture where 57% say women are treated fairly and equally.
• Participation in STEM education and maker movement programs.
• Opportunity to work on innovative digital transformation projects.