Senior Principal Product Director, Go-To-Market (GTM) and CX Products

About the Role

Key Responsibilities

• Defining and driving the strategic direction, vision, and priorities for AI applications and features for CX and GTM applications, including orchestrating a multi-year AI product roadmap with executive leadership, development teams, and business stakeholders.
• Managing the full product lifecycle from ideation through launch and ongoing enhancements by collaborating closely with cross-functional teams.
• Driving data-driven and first-principle thinking on process mapping to influence automation using AI and digital workflows, including hands-on experience with data segmentation for different routes to market.
• Leading and executing transformations in Pre-Sales, Partner, and Support processes, including redesigning architecture and functional processes.
• Leading cross-functional team meetings, aligning engineering, data science, UX, and GTM/CX business partners on IT application product priorities.
• Partnering with stakeholders such as Strategy & Operations and the AI COE to define and drive strategic direction, vision, and priorities for applications.
• Staying current with AI/ML and GenAI trends and technologies, identifying opportunities for integration into product development and experiences.

Requirements

• 15+ years of experience in Lead-to-Quote and Support applications and data, including 5+ years with Big 4 consulting firms.
• Statistician mindset to understand data patterns and transform them into actionable insights and process changes.
• Experience in driving data-driven decisions within Growth/Sales organizations.
• Excellent communication, problem-solving, conflict resolution, active listening, time management, and interpersonal skills.
• Ability to thrive in a fast-paced environment with a strong understanding of enterprise applications, GTM, and CX processes.
• Demonstrated experience or strong curiosity in exploring and implementing AI use cases, including Generative AI, predictive modeling, or leveraging AI in software development.
• Highly collaborative team player comfortable working in a matrix organization.
• Strategic business acumen with the ability to communicate and influence stakeholders at all levels.
• Bachelor's or Master's degree in Computer Science, Mathematics, Business, or equivalent military experience.
• Local presence in the SF Bay Area to be onsite.

Nice to Have

• Prior experience with Generative AI, predictive modeling, or leveraging AI in the software development lifecycle.

Qualifications

• Bachelor's or Master's degree in Computer Science, Mathematics, or Business or equivalent military experience.

Benefits & Perks

• Compensation between $216,000 and $298,000 per year, depending on qualifications and experience.
• Potential inclusion of restricted stock units and bonuses.
• Flexible wellbeing spending account with over 1,000 eligible items.
• Mental and financial health resources.
• Personalized learning opportunities.