Senior Product Manager, Conversational AI Experiences

Remitly

Seattle, WA

Full Time

Senior

150k-190k

5 days ago

Job Description

About the Role

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

Key Responsibilities

Define product vision, OKRs, and multi-year roadmap for AI-powered self-service and agent-assist journeys.
Lead squads (Engineering, Design, Data, Ops, and Compliance) to ship features that resolve intents end-to-end.
Instrument experiments (A/B, holdouts) and telemetry to prove impact on deflection, handle time, CSAT, and revenue.
Mine customer feedback, contact-reason analytics, and market trends to size opportunities and create detailed PRDs.
Ensure solutions meet KYC/AML, FX, and regional payout regulations while safeguarding privacy and model safety.
Promote best practices in conversational UX and agentic AI across Remitly, mentoring junior PMs in the process.

Requirements

7+ years of product-management experience with 3+ years building support or CX platforms.
Record launching AI- or chatbot-driven support experiences at global scale.
Fluency in LLMs, dialog management, knowledge-graph tooling, and support measurements (deflection %, FCR, CSAT).
Comfort marrying qualitative insight with SQL-level quantitative analysis; you tell the story behind the numbers.
Bias for rapid, iterative delivery in Agile/Lean environments.
Experience scaling multi-modal interfaces (voice, chat, vision) and new 'surfaceless' paradigms (RCS, embedded SDKs).
Multilingual market exposure and understanding of regional customer needs.

Nice to Have

Experience scaling multi-modal interfaces (voice, chat, vision) and new 'surfaceless' paradigms (RCS, embedded SDKs).
Multilingual market exposure and understanding of regional customer needs.

Qualifications

Experience supporting or building CX platforms
Experience with AI or chatbot-driven support at a global scale

Benefits & Perks

Flexible paid time off
Health, dental, and vision + 401k plan with company matching
Paid parental, medical, military and family care leave
Mental Health & Family Forming Benefits
Employee Stock Purchase Plan (ESPP)
Continuing education and travel benefits

Working at Remitly

Remitly is committed to nondiscrimination across its global organization and in all business operations. It values diversity and is dedicated to creating an inclusive environment for all employees.

Apply Now