Senior Product Manager - Credit & Payment Insights, (Hybrid, WA)

Nordstrom

Seattle, WA

Full Time

Senior

121k-221k

29 days ago

Job Description

About the Role

The Senior Product Manager is a key member of the Nordstrom Product Management team, championing the customer experience evolution through data-driven insights using a variety of qualitative and quantitative inputs and delivering key features, functionality and programs for Nordstrom. Product Management is responsible for making sure we build the right products and features for our customers and business. To accomplish this, Product Managers plan the product roadmap and prioritize the applicable technology backlog, lead product discovery, and measure and communicate results of the feature portfolio in production, all while ensuring stakeholder alignment. This position is offered as a hybrid role in the Seattle, WA area, requiring a minimum of 3 days/week in the Nordstrom Seattle office.

Key Responsibilities

Work with manager to measure and monitor key KPI performance for product epics and specific features
Develop improvement plans for key KPI degradation
Leverage internal KPIs to identify feature opportunities
Prioritize features and develop quarterly priorities and an annual backlog
Partner with UX, Research, and Engineering on feature design
Work with engineering during feature development to ensure feature objectives are maintained
Develop a/b testing plan with analytics

Requirements

5+ years of product management or equivalent experience with technology, financial, or ecommerce company, preferred
Bachelor's degree in math, statistics, finance, economics, or related quantitative discipline is preferred
Basic ability to define, measure and analyze processes to identify improvement opportunities
Experience using and delivering data analytics and visualization solutions to drive business insights, solve problems, and realize opportunities
Experience working in banking, retail finance, credit cards, payments or consumer financial services including collaboration with compliance and accounting functions
Experience collaborating and integrating with external partners and vendors to deliver solutions for customers
Familiarity with best practices in fraud prevention and detection, Data Privacy, Data Protection, PCI standards, and PCI DSS
Basic technical background and understanding of software development principles, including a/b testing
Ability to build relationships cross-functionally with teams such as Analytics, Engineering, and User Experience, and strong interpersonal, oral, and written communication skills, especially with executives and senior stakeholders