Senior Product Manager - Customer Pain Points - Customer Sentiment

About the Role

Key Responsibilities

• Seek to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value
• Translate business goals and end user needs into product strategy; communicate direction and product priorities to the development team, other matrixed teams, and third-party partners
• Identify goals, metrics, and analytics to determine product value; continually make recommendations and refinements to the product backlog based on learnings
• Manage and groom the product backlog; make future decisions based on the value that will be delivered
• Partner with Finance to understand financial needs and assist in the creation of business plans for new opportunities
• Monitor research and the competitive landscape to recommend the best solutions and ensure products remain or become best in class
• Ensure that product directions balance both user needs and business goals of driving sales, improving efficiency, and enhancing customer satisfaction
• Formulate, test, and refine assumptions and hypotheses through user research and testing
• Document, review, and ensure all quality and change control standards are met
• Create, prioritize, and accept user stories; incorporate them into release planning
• Make product decisions that drive value on a daily basis
• Identify and consider pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements
• Participate in standups, iteration planning sessions, product demos, and retrospectives
• Condense complex technical concepts into non-technical language for stakeholders
• Foster collaboration with team members (Engineering, UX, etc.) to drive value and resolve impediments
• Act as a proponent of modern software development practices
• Advocate for the end user and stakeholder by understanding user needs
• Work with the product team to assess progress, share lessons learned, and plan next steps
• Manage cross-functional team and stakeholder expectations to execute on product strategy
• Provide education to requestors to determine prioritization based on tangible benefits and user experience
• Guide junior team members in strategy, alignment, analysis, and execution tasks
• Participate in and contribute to learning activities around modern software design and development practices
• Participate in talent acquisition, development, and retention activities to support the team

Requirements

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• 3-6 years of relevant work experience
• Experience working as a Product Manager in a modern software development enterprise environment
• Experience with modern software development product management practices and agile methodologies, specifically XP principles such as paired programming, test-driven development, and continuous deployment
• Proficiency in working in a fast-paced, fluid environment where priorities shift regularly
• Proficiency in communicating with and influencing functional and technical team members at all levels
• Proficiency in creating, prioritizing, and accepting user stories
• Proficiency in conducting user research and testing to understand needs
• Proficiency in identifying goals, metrics, and analytics to measure product value
• Proficiency in conducting competitive research and analysis
• Knowledge, skills, and abilities typically acquired through a bachelor’s degree or equivalent in a related field

Nice to Have

• Experience guiding junior team members through Product Management fundamentals
• Experience working in a collaborative, cross-functional, modern software design and development team

Qualifications

• Bachelor's degree or equivalent in a related field