Senior Product Manager - Digital Wallets (Digital Labs)

About the Role

Key Responsibilities

• Balance customer needs and stakeholder input to define the product roadmap, prioritize features, and manage the backlog for timely and impactful market delivery.
• Collaborate with engineering, business development, internal teams, and external partners to design, develop, and launch new features.
• Partner across the network, merchant, and account management product teams to ensure product reliability and deliver seamless, best-in-class payment experiences.
• Define and manage development and release timelines, navigate complex dependencies, and clearly communicate impacts and updates to stakeholders.
• Interpret and apply legal and regulatory requirements to create compliant, customer-centric solutions; support audit processes and respond to regulatory inquiries as needed.
• Monitor market trends, competitive landscape, and industry shifts in payments and banking to inform continuous product evolution.
• Leverage customer feedback, industry insights, and data analytics to continuously optimize the product and refine backlog priorities.
• Lead and mentor an Associate Product Manager, providing day-to-day guidance, coaching, and professional development support.
• Collaborate across Amex Digital Labs to identify ways to continuously build better products and drive an innovation first culture.

Requirements

• 5+ years of experience in digital product management, with a track record of delivering high-impact solutions.
• Strong customer empathy and a passion for building exceptional products and services; skilled at clearly articulating user needs and product functionality.
• Experienced in collaborating closely with engineering; able to bridge business goals with technical implementation and speak fluently across disciplines.
• Detail-oriented and analytical; adept at framing key questions, interpreting data, and making informed product decisions.
• Exceptional communication and relationship-building skills; able to engage, influence, and align stakeholders to drive execution.
• Intellectually curious with a systems-thinking mindset; able to connect dots across functions and uncover innovation opportunities within complex environments.
• Comfortable with iteration and feedback; embraces a test-and-learn approach and continuously adapts based on user insights, data, and team input.
• Bachelor's degree required.

Nice to Have

• Experience working with digital wallets or payment platforms.
• Knowledge of legal and regulatory requirements in financial services.
• Experience leading cross-functional teams in a fast-paced environment.

Benefits & Perks

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities