Senior Product Manager - PCS Small Business Engagement Experience (Credit Cards)

About the Role

Key Responsibilities

• Identify, analyze and interpret business data to meet business needs and requirements.
• Activate the connection between U.S. Bank, customer experience, digital, technology, and business strategy to identify and prioritize product opportunities, and establish the product vision, charter, and roadmap.
• Define product outcomes and OKRs to prioritize features/epics and facilitate product discovery, design, development, and delivery.
• Manage the end-to-end product lifecycle and drive the product roadmap leveraging OKRs.
• Create products in conjunction with agile, experience design, technology, and risk partners to achieve business and customer outcomes.
• Understand and care for technical features, debt reduction, and modernization of technical products.
• Own end-to-end product development for assigned experiences or capabilities, from ideation through launch and optimization.
• Write user stories, define requirements, and partner with Technology, Design, and Analytics teams.
• Prioritize backlog based on business value, customer needs, and strategic alignment.
• Support the overall product roadmap and define MVPs, iterative releases, and success measures.
• Incorporate user research, competitive analysis, and performance data into product decisions.
• Partner with UX and Marketing teams to test, validate, and refine experiences.
• Collaborate with partners across Digital, Technology, Compliance, Legal, Finance, and Operations.
• Track product KPIs including adoption, engagement, NPS, and profitability.
• Identify opportunities to enhance experiences, drive growth, and reduce costs.
• Ensure all deliverables meet regulatory and compliance standards, working with Legal and Risk teams.

Requirements

• Product management experience.
• Proficient product management or similar experience driving the creation of new digital capabilities.

Nice to Have

• Expertise on the critical interdependencies among product model system elements.
• Ability to anticipate shifting market priorities and customer needs.
• Strong customer centricity.
• Knowledge of technical aspects of software products.
• Knowledge of Agile ways of working, processes, tools, and techniques for risk management.
• Experience creating digital roadmaps.
• Strong background in financial services, specifically in credit cards or payment solutions.
• Effective presentation, verbal, and written communication skills.

Benefits & Perks

• Healthcare (medical, dental, vision).
• Basic term and optional term life insurance.
• Short-term and long-term disability.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation (from two to five weeks depending on salary grade and tenure).
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year.