Senior Product Manager, Travel

About the Role

Key Responsibilities

• Define and lead the travel vertical product strategy in alignment with Paysafe's global Unified Commerce Platform.
• Conduct in-depth market research and competitive benchmarking across OTAs, airlines, hotels, and mobility providers to identify pain points and innovation opportunities.
• Develop business cases for travel-centric payment methods, such as split payments, delayed settlement, loyalty integrations, and multi-currency support.
• Collaborate with commercial teams to validate merchant needs and identify regional and segment-specific opportunities.
• Stay informed on travel industry regulations (e.g., PSD2, SCA, IATA standards, refund mandates) and evolving consumer behaviors (e.g., mobile-first travel, cross-border booking trends).
• Design and deliver payment experiences optimized for travel lifecycle events - bookings, modifications, cancellations, and refunds.
• Integrate Paysafe's core assets (card processing, digital wallets, cash solutions, APMs, risk tools) into merchant flows to reduce chargebacks and improve traveler confidence.
• Explore new capabilities such as embedded finance (travel insurance, BNPL for travel), traveler wallet ecosystems, and AI-powered risk scoring for high-ticket items.
• Work with global acquiring and payment partners to expand acceptance, reduce cross-border friction, and increase approval rates in travel-heavy corridors.
• Own and maintain the travel product roadmap, prioritizing features based on merchant demand, growth potential, and global scalability.
• Partner with engineering, design, and operations teams to execute seamless integrations for travel merchants with complex tech stacks and booking engines.
• Ensure products are compliant with evolving industry regulations, including payment authorization, refunds, and consumer protection laws.
• Lead go-to-market activities in collaboration with marketing and business development to promote Paysafe's travel payments value proposition.
• Track and optimize KPIs such as booking conversion, refund friction, chargeback rates, travel merchant satisfaction, and net revenue contribution.

Requirements

• 7+ years of experience in product management, with a focus on payments in the travel, fintech, or eCommerce industry.
• Solid understanding of travel commerce ecosystems, including airline, OTA, hotel, and mobility platform operations.
• Demonstrated expertise in payment flows for bookings, cancellations, refunds, split settlements, and multi-currency transactions.
• Knowledge of global travel compliance standards (e.g., IATA, PSD2/SCA, PCI-DSS) and consumer protections (e.g., refund policies, cancellations).
• Experience working with leading travel brands or platforms (e.g., Expedia, Booking.com, Delta, Emirates, Uber, Airbnb).
• Proven ability to design frictionless user experiences and merchant onboarding flows with a strong sense of traveler behaviors and needs.
• Strong analytical and data-driven mindset with experience in A/B testing, funnel optimization, and KPI tracking (e.g., approval rates, refund speed, customer satisfaction).
• Comfortable working in a matrixed environment with cross-functional teams across risk, compliance, legal, engineering, and commercial units.

Nice to Have

• Experience with embedded finance solutions such as travel insurance and BNPL for travel.
• Familiarity with AI-powered risk scoring for high-value transactions.

Qualifications

• Educational background is not explicitly specified in the description.

Benefits & Perks

• Opportunities for personal and professional growth within a global fintech environment.
• Being part of a world-class team that drives business success.