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Senior Product Manager, Video Infrastructure & Data

Vivint

Full Time
Senior
11 days ago

Job Description

About the Role

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. The Senior Product Manager will focus on Infrastructure across Video, Camera, Services, and Security Experience product lines, serving as the team's authority on understanding product performance, user satisfaction, and engagement through deep data insights.

Key Responsibilities

  • Ensure alignment across verticals, driving cross-functional execution for architectural initiatives that span hardware, embedded, platform, and mobile experiences.
  • Drive foundational infrastructure initiatives across video and camera products that improve product scalability, maintainability, and cross-product cohesion.
  • Own the end-to-end data strategy for the Protect Team, defining dashboards, metrics, and tools that highlight product health, adoption, and competitive benchmarks.
  • Be the expert on Protect Team product metrics, consistently driving and refining dashboards that provide insight into customer needs, performance gaps, and quality benchmarks for software and hardware releases.
  • Use tools such as Tableau, Mixpanel, and Memfault to derive actionable insights and prioritize improvements.
  • Partner with engineering and design to discover, define, scope, and deliver changes that impact performance, stability, or data accessibility across Protect Team product lines - across both hardware and software.
  • Establish product KPIs to measure user satisfaction, engagement, churn, latency, uptime, and feature performance across devices and services.
  • Collaborate with stakeholders to identify root causes of product pain points and drive prioritization of resolution.
  • Create clear, data-supported product documents to align stakeholders and guide development teams.

Requirements

  • Experience delivering platform or infrastructure improvements in partnership with technical, business, and design stakeholders.
  • Strong analytical background with hands-on experience in data analysis, statistics, or mathematics.
  • Proficient with data tools such as Tableau, Mixpanel, Memfault, or similar BI/telemetry platforms.
  • Able to partner with data analysts on complex datasets and translate them into intuitive stories and actions.
  • Ability to drive vision and roadmap for performance and quality improvements through architectural and cross-platform changes.
  • Excellent written and verbal communication skills with the ability to influence cross-functional partners.
  • Proven ability to manage ambiguity and drive structure in evolving problem spaces.
  • Collaborative, curious, and comfortable working across multiple product domains and technical layers.
  • 2-4 years of experience in product management, analytics, or data-driven product role.
  • Bachelor's degree in a technical, quantitative, or business-related field (e.g., Math, Business, Statistics, Computer Science, Engineering, Economics).

Nice to Have

  • Prior experience in connected devices, IoT, or security products is a plus but not required.
  • Experience contributing to product strategies through insights and data storytelling.

Benefits & Perks

  • Free daily lunch and drinks on site
  • Paid holidays and flexible paid time away
  • Employee/Friends/Family Discounts
  • Onsite health clinic, gym, gaming tables
  • Medical/dental/vision/life coverage & 24/7 Medical Hotline
  • 401(k) and Employer Match
  • Employee Resource Groups

Working at Vivint

Learn about the Vivint Culture and why it's a great place to grow your career! Vivint enforces a safety culture with responsibilities for maintaining a safe working environment, completing training, and adhering to safety instructions. NRG Energy is committed to a drug and alcohol-free workplace, with periodic random drug testing and post-accident testing. The company is an equal opportunity employer that does not consider protected traits when hiring and maintains a drug-free environment.

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Job Details

Posted AtJul 15, 2025
Job CategoryProduct Management
SalaryCompetitive salary
Job TypeFull Time
Work ModeOnsite
ExperienceSenior

Job Skills

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About Vivint

Website

vivint.com

Industry

Security Systems Services (except Locksmiths)

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