Senior Product Manager - Virtual Healthcare

About the Role

Key Responsibilities

• Use your customer-first mindset to guide the development and delivery of best-in-class customer experiences for Pet Parents and Veterinary Professionals
• Synthesize customer, business, market, and technical data to find opportunities, size them, and turn insights into potential features
• Develop and maintain a prioritized roadmap for your product/feature suite ensuring product vision continually aligns with both customer and business goals
• Lead cross-functional teams through product discovery and delivery, refining approach as needed
• Integrate usability studies, research, and market analysis into product requirements
• Build financial models to estimate the impact of proposed features
• Define and analyze measures of success (KPIs) for the initiatives you deliver
• Use data to deliver knowledge and insight to the wider team
• Apply mechanisms to track progress and deliverables related to your product/feature suite across all tech and non-tech tracks
• Identify and proactively mitigate risks to project deliverables and timelines

Requirements

• 5+ years of progressive experience in digital product management or related field
• Bachelor's degree, preferably in Computer Science, Engineering, Business or a related field, or 5+ years of equivalent professional or military experience
• Demonstrated ability to conceptualize, develop, deliver and scale products or services that deliver measurable customer & business benefit
• Proven track record of managing and executing large projects from start to finish, including development of overall project plan, identifying and mitigating risks, managing multiple competing priorities, high attention to detail and situational fluency, ability to influence and motivate others, and perseverance to handle challenging business situations and make trade-offs at all levels of management
• Excellent written, verbal, analytical and problem-solving skills, demonstrated strengths around ownership, urgency and drive, and a collaborative work style
• Strong analytical skills with demonstrated experience turning data into actionable insights
• Ability to develop, present and gain buy-in on a compelling vision and roadmap from a wide range of stakeholders, from developers to senior executives
• Experience using qualitative and quantitative market research tools to gather customer insights and feedback
• Position requires periodic travel (~10%)

Nice to Have

• Experience launching new technology products/services in supporting virtual delivery of care, medical or veterinary practices, or other services businesses
• MBA or equivalent
• Strong understanding of the overall pet healthcare industry and recent trends
• Experience with A /B testing methodologies and tools like Optimizely, Google Optimize, or similar platforms
• In depth experience and understanding of the veterinary profession in the US; DVM degree or other veterinary certification is a plus