Senior Project Manager

About the Role

Key Responsibilities

• Develop PMO organization project strategy and data analytics, and implement methodologies for multiple ongoing projects.
• Provide thought leadership and mentorship to Project Managers & Project Coordinators within the PMO organization, as required.
• Develop, update, and actively manage a comprehensive project plan, including tasks, start and end dates, work effort, resource assignments, milestones, and critical path.
• Actively lead all facets of a project as its key owner, including project planning, delivery execution, and customer engagement.
• Be accountable for the successful completion of a project's deliverables using PMO standards and methods.
• Manage project scope and changes in accordance with change control procedures, maintain RAID logs and other critical documentation.
• Drive collaboration between functional and technical teams and customers to achieve milestones and deliverables.
• Collaborate with PMO managers and Professional Services leadership to secure resources for a project.
• Serve as a primary point of escalation for client and internal stakeholders, communicate risks proactively, and manage expectations.
• Coordinate, schedule, and facilitate meetings and onsite activities, ensuring agendas, notes, and action items are captured and distributed.
• Document and report on all project matters in a timely fashion.
• Manage resource bookings, time entry, and administrative tasks related to billing and workforce planning.
• Adopt organizational best practices for process, documentation, and use of systems.
• Draft Statement of Work (SOW) or Change Request (CR) as appropriate.
• Responsible for larger, more complex strategic accounts.
• Perform other duties as assigned.

Requirements

• Minimum of 7 years of experience as a project manager in healthcare, healthcare insurance, healthcare consulting, software (SaaS) industry, or relevant technical consulting field.
• Prior client product implementation experience.
• Experience with MS Project for project planning.
• Experience in project governance, capacity planning, and project budgeting.
• Self-starter with a strong sense of ownership, assertive follow-through, and a passion for customer satisfaction.
• Proficient technical understanding of software development life cycle, application design, integration, and hosting technologies.
• Excellent verbal, organizational, and written skills.
• Ability to pass a background check and drug screening.
• Ability to travel as required (25% or less).
• Ability to work across all time zones.

Nice to Have

• PMI certification (PMP).
• Working knowledge of the healthcare industry (Medicaid, Medicare, and Commercial) and related compliance and quality aspects.
• Experience analyzing project data and statistics using business applications.

Benefits & Perks

• Medical, vision, and dental plans for full-time employees.
• 401(k) with a generous match.
• Benefits begin on the first day of the month following employment.
• Exercise/Health Club reimbursement opportunity.
• Monthly dependent care reimbursement opportunity.
• Short Term and Long Term disability.
• Basic Term Life and AD&D Insurance.
• 18 days Paid Time Off.
• 15 Company Paid Holidays.