Senior Project Manager

About the Role

Key Responsibilities

• Work deliverables that are excellent, on time, on budget, and go beyond the brief. Oversee the entire delivery and execution of CRM projects. Identify dependencies and the cascading impacts of delays. Lead resource needs and availability across the office and network, working closely with department leads and recruiting.
• Motivate, direct, and challenge teams to produce great work. Establish and manage cross-functional teams across different locations that are collaborative, efficient, and high-functioning. Increase efficiency across a group of accounts through effective management of staff resourcing. Oversee staff aggregate bandwidth, utilization, and realization rates, as well as retention and employee relations. Provide solutions for additional temporary resources, new business pitch support, and PTO coverage.
• Establish and manage project/program communication and process. Leverage existing tools and processes to monitor people and progress. Collaborate with Project and Program needs to ensure the right resources are in place to deliver the work.
• Responsible for project estimation, planning, and profitability. Build detailed project plans. Collaborate with Delivery leads for resourcing and scoping strategy across portfolio, partnering with finance and account teams. Partner with the Senior Director of Program Management for resourcing strategy across the portfolio, and support Project Managers in resourcing to the scope.

Requirements

• 5+ years of experience managing CRM, digital, and print projects in a professional environment, with agency or consulting experience preferred.
• Previous work with CDP technologies and vendors, and knowledge of dynamic content optimization and testing.
• Experience with project management tools such as Smartsheet, Jira, Confluence, MS Project, Slack/MS Teams.
• Experience adapting project management methodologies (Agile, Waterfall, Lean, Kanban) to project needs.
• SAFe certification or experience working within the SAFe framework is highly recommended.
• Proven ability managing direct reports and proactively managing a project team of 10+.
• Strong problem-solving skills, analytical skills, and attention to detail.
• Excellent communication skills, including leading team and client meetings, and effective negotiation.
• Ability to flex time management skills based on workload and willingness to travel occasionally for client meetings, trade shows, and conferences.

Nice to Have

• Previous work with CDP technologies and vendors.
• Knowledge of dynamic content optimization and testing.
• Experience with SAFe framework.

Qualifications

• Educational background is not explicitly specified, but extensive experience managing CRM, digital, and print projects is required.
• Proficiency with project management tools and methodologies.
• SAFe certification or experience is highly recommended.

Benefits & Perks

• Competitive salary range of $60,000-$140,000 USD, with individual compensation varying based on factors such as location, experience, and qualifications.
• Comprehensive benefits package (details available via WPP Benefits).
• Hybrid work approach with teams in the office an average of four days a week.
• Flexibility and accommodations available upon discussion during the interview process.