Senior Project Manager - ETS

About the Role

Key Responsibilities

• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
• Effectively and continuously communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Liaise with project stakeholders on an ongoing basis.
• Set and continually manage project expectations with team members and other stakeholders.
• Plan and schedule project timelines and milestones using appropriate tools.
• Track project milestones and deliverables.
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Define project success criteria and disseminate them to involved parties throughout project life cycle.
• Conduct project post mortems and create recommendation reports to identify successful and unsuccessful project elements.
• Develop best practices and tools for project execution and management.
• Estimate resources and participants needed to achieve project goals.
• Draft and submit budget proposals, and recommend budget changes where necessary.
• Negotiate with department managers for the acquisition of required personnel.
• Determine and assess the need for additional staff and/or consultants and make recruitments if necessary.
• Direct and manage project development from beginning to end.
• Develop full-scale project plans and associated communications documents.
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and resolve issues and conflicts within the project team.
• Identify and manage project dependencies and critical path.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Coach, mentor, motivate, and supervise project team members and contractors.
• Build, develop, and grow business relationships vital to project success.

Requirements

• Bachelors or foreign equivalent degree in computer science, engineering, business or a related technical or business field or equivalent experience.
• Experience managing ERP projects and/or MS Office projects, with Salesforce and Workday PM experience being a plus.
• 7+ years of direct work experience in a project management capacity, including process development and execution.
• Experience working both independently and in a team-oriented, collaborative environment.
• Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
• Strong written and oral communication skills.
• Strong interpersonal skills with the ability to be persuasive, encouraging, and motivating.
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
• Ability to bring projects to successful completion through political sensitivity.
• Ability to learn, understand, and apply new technologies.
• Effective prioritization and task execution skills in high-pressure environments.

Nice to Have

• Experience with Salesforce and Workday project management.
• Customer service skills.

Qualifications

• Bachelor's degree or equivalent in a related field.