Senior Project Manager, Operations

About the Role

Key Responsibilities

• Develop and manage detailed project plans, defining scope, objectives, milestones, timelines, and resource requirements. Lead execution from initiation through delivery, ensuring quality standards and stakeholder satisfaction are met.
• Serve as the primary point of contact for project stakeholders, including executive leadership. Provide regular updates on status, risks, and key milestones through clear and concise communication, reports, and monthly executive summaries.
• Facilitate team meetings, gather feedback and approvals, and foster a culture of collaboration, learning, and accountability. Provide support in supervising and managing operations staff as needed.
• Partner with Operations and other Gen Mobile departments to align efforts, remove blockers, and accelerate progress on key initiatives. Coordinate schedules and meetings on behalf of the Director of Operations.
• Centralize project intake, communication, and follow-up for Operations initiatives. Define and articulate project and program goals to support operational excellence and strategic objectives.
• Analyze existing processes to identify inefficiencies and propose improvements. Support the development of ongoing strategies, launch plans, and initiative-specific tactics.
• Manage the rollout and execution of new projects, initiatives, and tools. Coordinate cross-functional efforts to ensure seamless implementation and adoption.
• Track and monitor the progress of multiple projects and programs, identifying and resolving issues proactively. Prepare presentations, materials, templates, and other deliverables for internal and leadership use.
• Assist Gen Mobile leadership team with ad hoc projects and support as needed.

Requirements

• Bachelor's degree and 4+ years of project management experience.
• PMP Certification is a plus.
• Ability to develop a strategic plan and drive execution, while working cross-functionally with many departments and levels within the organization.
• Exceptional communication and interpersonal skills, with the ability to build relationships, influence stakeholders and leaders, and manage conflict.
• Self-motivated with strong, analytical and problem-solving skills; familiarity with problem-solving frameworks preferred.
• Experience working in fast-paced environments with an inherent ability to adapt to changing environments and processes.
• Ability to manage multiple deadlines and due dates, including providing frequent executive readouts on the status of outstanding projects/initiatives.

Nice to Have

• Wireless experience is preferred but not required.

Qualifications

• Pre-employment screening may include a drug test and DMV check.

Benefits & Perks

• Versatile health perks, including flexible spending accounts, HSA.
• A 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Career opportunities and a flexible time away plan.
• All benefits can be viewed at DISH Benefits.