Senior Solution Consultant - Civilian

About the Role

Key Responsibilities

• Support product sales as a technical and domain expert within a client-facing sales team.
• Lead discovery workshops to identify customer challenges and provide product demonstrations to align solutions with customer needs.
• Answer product feature and technical questions from customers, channel partners, and colleagues.
• Guide strategic programs in top accounts, such as customer journey sessions for roadmap and outcome agreement.
• Provide feedback to product management regarding product enhancements to address customer needs and add value.
• Share and learn best practices and reusable assets with other Solution Consultants to improve team efficiency.
• Stay current on competitive analysis and market differentiation.
• Support marketing events including executive briefings, conferences, user groups, and trade shows.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 3-5+ years of pre-sales solution consulting or sales engineering experience.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with Sales to promote execution excellence.
• Willingness to travel.

Nice to Have

• Experience with AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the industry.

Qualifications

• Educational background is not explicitly specified, but relevant experience is emphasized.

Benefits & Perks

• Base pay of $116,475 - $180,600, plus equity (when applicable), variable/incentive compensation, and benefits.
• Health plans, including flexible spending accounts.
• A 401(k) Plan with company match.
• Employee Stock Purchase Program (ESPP).
• Matching donations.
• Flexible time away plan and family leave programs.