Senior Specialist, Promotion Operations (Review Capabilities & Label Ops)

About the Role

Key Responsibilities

• Provide ongoing support to job owners and agency partners on promotional review processes and systems, including navigating complex situations, conducting refresher trainings, and providing 1:1 coaching to address performance gaps.
• Lead activities to help the US Market achieve its business objectives, such as managing vendors, developing and tracking key metrics, leading label update processes, and owning cross-functional operations meetings.
• Identify opportunities for improvement in promotional review and label update processes, collaborating with Medical Legal Regulatory Review teams to implement solutions.
• Develop and enhance resources and Standard Operating Procedures (SOPs) to improve operational processes.
• Ensure all activities are conducted in full compliance with company policies, values, and standards.
• Collaborate with relevant functional areas including Marketing, Learning & Development, Regulatory Affairs, and Leadership.
• Demonstrate operational efficiency by leveraging best practices and facilitating cross-functional learning.
• Establish key performance indicators (KPIs) to measure performance and drive accountability using Objectives and Key Results (OKRs).
• Provide objective feedback on governance models and identify areas for continuous improvement.

Requirements

• Minimum of a high school diploma and 2+ years of combined marketing, brand management, sales, business support, or project management experience.
• Ability to work at the North Wales (Upper Gwynedd), Pennsylvania office at least 3 days per week.
• Strong written and verbal communication skills, including public speaking.
• Advanced project planning and project management experience, supporting operational, tactical, and strategic planning.
• Solid understanding of creative agency roles and structure.
• Strong problem-solving skills.
• Ability to collaborate effectively across departments and engage with external suppliers and agencies.

Nice to Have

• Bachelor's Degree (BA/BS).
• 2+ years of experience in promotions, marketing support, marketing communications, learning & development, or marketing within the biopharmaceutical industry.
• Experience in a highly regulated environment.
• Strong project management skills with the ability to prioritize activities and ensure on-time delivery.
• Experience influencing without direct authority and working successfully in cross-functional or matrix organizations.
• Demonstrated ability to create solutions that drive value and incorporate innovative approaches.
• Flexible growth mindset.