Senior Specialty Systems Operations Mainframe Engineer

About the Role

Key Responsibilities

• Lead or participate in managing all installed systems and infrastructure, moderately complex application upgrades and vulnerability remediation efforts, within the systems Operations functional area
• Lead team to meet moderately complex technical deliverables while leveraging solid understanding of technical process controls or standards
• Act independently as a liaison for the line of business in support of daily inquiries, problem and incident management, project delivery, and escalations by following established guidebooks
• Liaise with functional or operational managers to understand their current and future information needs and develop plans and schedules for integrating these needs into existing operations
• Recommend solutions to resolve technical issues and achieve highest levels of systems and infrastructure availability by automating platform activities to lower human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Facilitate discussions on preventative action, root cause analysis and resolutions with service management
• Collaborate and consult with peers, mid-level managers, vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability and reliability
• Provide training and mentoring to lower experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards
• Collaborate with development teams to update business continuity plans and provide input on development of new and existing support guidebooks

Requirements

• 4+ years of systems engineering or technology architecture experience, or equivalent demonstrated through work experience, training, military experience, or education
• 4+ years of software design and development experience in leading/managing mainframe applications in a high-volume production environment

Nice to Have

• z/OS, CICS, COBOL, IMSDB, DB2, NDM, MQ, JCL, REXX, Endevor, BMC Mainview experience preferred
• Experience with one or more Observability/Monitoring tools: Mainview, Elastic, Kibana, Grafana, AppDynamics, Splunk, and Dynatrace
• ServiceNow experience
• Incident Management experience
• Ability to work in a fast-paced deadline driven environment
• Experience supporting and working with offshore teams
• Knowledge and understanding of secure SDLC (System Development Life Cycle) methodologies, including static/dynamic testing
• Demonstrated ability to work in a geographically distributed team (including onshore and offshore)

Qualifications

• Position offers a hybrid work schedule
• Ability to work additional hours as needed
• Flexibility to work in a 24/7 environment
• Ability to work nights, weekends, and/or holidays, as needed
• This position is not eligible for Visa sponsorship

Benefits & Perks

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement