Senior Strategic Account Manager

About the Role

Key Responsibilities

• Establish a KEY Account structure including strategizing, blueprinting, implementing, and managing growth plans for top customers within the Americas.
• Develop and execute overall account-specific programs and identify influential customer contacts and departments.
• Establish and maintain guidelines for rules of engagement from C-level to plant-site locations.
• Negotiate and deliver Corporate Partnership Agreements including pricing, delivery, and system platforms.
• Coordinate and deliver annual pricing platforms and structure management of capital projects from inception through installation.
• Update revenue status regularly, including current revenue, backlog, and opportunities, to ensure alignment with budget targets.
• Seek opportunities to replace competitive products with Nordson products via the Nordson NBS Customer Success model.
• Align TOP Products with customer processes for standardization across locations and execute white space initiatives.
• Review, organize, and align existing key account database and collaborate with internal stakeholders on account strategies.
• Interface with OEM teams on customer projects to ensure alignment and coordination of benefits.
• Build relationships with technical service managers and vendors to maintain existing business and create added value.
• Maintain detailed knowledge of Nordson products, prices, policies, and procedures, and industry trends.

Requirements

• Bachelor's degree required; in lieu of degree, 4 additional years of professional work experience.
• Minimum 5 years of successful experience in sales, marketing, product management, or business development.
• 2-4 years of experience in management or leading a team.
• Experience in specifying dispensing equipment to solve problems and create value propositions.
• Experience with CRM systems such as SAP, Cloud for Customers (C4C), or Salesforce.
• Proficiency with Microsoft Office products (Outlook, Excel, Word, PowerPoint) and SAP preferred.
• Excellent analytical skills to review markets and estimate sales opportunities.
• Strong written, oral communication, and negotiation skills, with the ability to present to leadership and C-level contacts.
• Ability to travel domestically and internationally, estimated at 50%.

Nice to Have

• Experience in the packaging industry or related markets.
• Knowledge of new markets, competitor activities, and product changes.
• Technical aptitude related to dispensing equipment.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 5+ years in sales, marketing, or business development roles.
• Management or team leadership experience preferred.

Benefits & Perks

• Base salary range of $92,000 - $125,000 annually with a bonus target of 35%.
• Medical, Rx, Vision, Dental, and Health Savings Account (HSA).
• Retirement and security benefits including 401k and Life Insurance.
• Up to 15 days of Paid Time Off (PTO) during the first year, plus 13 paid holidays.
• 16 hours paid volunteer time annually for Nordson-sponsored events.
• Opportunities for career advancement and skill development.