Senior Technical Product Manager, Digital Experience

About the Role

Key Responsibilities

• Engage directly with enterprise IT, application owners, and infrastructure teams, as well as architects and leadership stakeholders at customer organizations.
• Interface with customers to understand pain points and recovery needs related to ransomware attacks, data corruption, and unplanned outages.
• Gather and convert customer feedback, support escalations, and enhancement requests into actionable product requirements and roadmap priorities.
• Develop high-quality technical collateral, including recovery playbooks, best practices, and architectural patterns for disaster recovery and cyber resilience.
• Act as a technical expert and advocate for data protection solutions at industry conferences, webinars, customer events, and public forums.
• Deliver presentations and live product demonstrations to internal teams, customers, and partners.
• Deeply understand disaster recovery architectures, cyber recovery workflows, and application recovery processes across on-premises, hybrid cloud, and public cloud environments.
• Analyze root causes of application downtime and data loss across storage, compute, virtualization, and network layers.
• Work with partners and engineering teams to integrate and test recovery workflows with cloud providers, SaaS platforms, and security ecosystems.
• Translate customer use cases into detailed technical requirements and collaborate with inbound Product Managers and Engineers on feature design and prioritization.
• Navigate customer-critical incidents to quickly triage issues and drive resolution paths.
• Mentor junior team members and foster a culture of technical excellence and customer empathy within the product organization.

Requirements

• 8+ years of relevant experience in product management, solutions architecture, engineering, or technical pre-sales within data protection, disaster recovery, or IT resilience domains.
• Experience working directly with customers in recovery scenarios, incident response, or post-mortem analysis.
• Hands-on experience with backup and recovery software, snapshot and replication technologies, and orchestration frameworks.
• Familiarity with recovery for mission-critical workloads such as databases (e.g., Oracle, SQL Server), virtualized environments (VMware vSphere), and containerized applications (Kubernetes).
• Deep understanding of disaster recovery architectures, cyber recovery workflows, and application recovery processes across various environments.
• Knowledge of ransomware attack vectors and recovery techniques (immutable snapshots, air-gapped backups, rapid restore).
• Strong systems-thinking ability to analyze root causes of application downtime and data loss.
• Excellent written and verbal communication skills, able to articulate complex workflows and product value to technical and business audiences.
• Proven leadership in driving cross-functional initiatives and influencing teams without direct authority.
• Bachelor's or Master's degree in Computer Science, Information Systems, or a related technical field, or equivalent industry experience.

Nice to Have

• Experience with cloud and hybrid recovery solutions, including AWS, Azure, GCE, and VMware-based DR platforms like SRM and Zerto.
• Experience working with cloud providers, SaaS platforms, and security ecosystems to integrate and test recovery workflows.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Systems, or a related technical field, or equivalent hands-on industry experience.

Benefits & Perks

• Competitive salary range of $181,000 - $272,000 USD, potentially including incentive pay and/or equity.
• Flexible time off, wellness resources, and company-sponsored team events.
• Opportunity to work in a recognized Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™, and Great Place to Work®.