Senior Technical Program Manager II

About the Role

Key Responsibilities

• Design, implement, and manage comprehensive reports to track key performance indicators (KPIs) across sales, technical validation, and customer engagement, including deal impact, account health, and technical workshop effectiveness.
• Develop and maintain dashboards and visualizations that provide insights into pipeline health, customer analytics, and escalation trends for top accounts.
• Conduct deep-dive data analysis to identify trends, uncover opportunities, and provide data-driven recommendations to technical solutions leadership.
• Lead the development, documentation, and continuous improvement of key business processes, including template management for 'run the business' and KPI inspection activities.
• Establish and manage systems for information sharing and collaboration, such as standardized Google Drive structures with permissions and distribution lists.
• Identify bottlenecks and inefficiencies in workflows and implement solutions to optimize clarity, speed, and effectiveness.
• Act as an enabler and owner for integrating AI tools and best practices into team workflows to create efficiencies and boost productivity.

Requirements

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.
• 5-7+ years of experience in program management, project management, sales operations, or a similar analytical and process-oriented role.
• Proven experience in developing and implementing reporting systems and dashboards using tools like Salesforce, Tableau, or Clari.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
• Experience in process mapping, process improvement methodologies (e.g., Lean, Six Sigma), and change management.
• Excellent organizational skills to manage multiple projects and priorities simultaneously.
• Exceptional communication, presentation, and interpersonal skills to influence and collaborate with stakeholders at all levels.
• Proficiency in G Suite (Google Drive, Docs, Sheets, Slides) and CRM systems such as Salesforce.

Nice to Have

• Experience with AI tools and integrating them into workflows to enhance productivity.

Qualifications

• Bachelor's degree in a relevant field.

Benefits & Perks

• Competitive salary between $142,000 and $208,000 per year, depending on qualifications and experience.
• Potential inclusion of restricted stock units and bonuses.
• Access to flexible benefits including wellbeing spending accounts, mental and financial health resources, and personalized learning opportunities.