Senior User Researcher

About the Role

Key Responsibilities

• Work cross-functionally with data science, product management, product marketing, design, and engineering to identify research topics.
• Design and execute end-to-end custom primary research using a wide variety of methods.
• Lead exploratory and evaluative research to inform product simplification, scalability, and extensibility strategies across the Coda platform.
• Use research to lead vision and strategy discussions by analyzing, consolidating, or synthesizing what is known about user, product, service, or business needs.
• Act as a thought leader in the research domain, while advocating for the current or potential customers.
• Understand Grammarly's strategic business goals and user needs to actively contribute toward building a cohesive roadmap with your team.
• Partner with data science and our quantitative researcher to define and monitor key experience metrics, such as new feature adoption and user engagement with AI-enhanced workflows.
• Work quickly and communicate effectively with a fast-paced team focused on speed, rigor, and quality.
• Generate insights that both fuel ideation and evaluate potential solutions.
• Display the ability to work independently and autonomously.

Requirements

• Has a bachelor's degree with 6+ years of relevant experience in user experience, applied research, and product research and development, Master's degree with 2+ years relevant experience, or a PhD with 1+ years of relevant experience.
• Has experience designing, moderating, and analyzing qualitative research.
• Has experience designing, launching, and analyzing rapid quantitative research.
• Has experience translating research findings into strategic narratives.
• Has experience understanding product experimentation results.
• Has experience mentoring and fostering a culture of growth and development within a research team.
• Has excellent communication skills, effectively articulating the rationale behind research direction and confidently presenting to diverse groups of stakeholders.
• Embodies our EAGER values-is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.

Nice to Have

• Experience understanding product experimentation results.
• Experience mentoring and fostering a culture of growth and development within a research team.

Qualifications

• Bachelor's degree with 6+ years of relevant experience, Master's degree with 2+ years relevant experience, or PhD with 1+ years of relevant experience.

Benefits & Perks

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities