Service Delivery Project Manager

About the Role

Key Responsibilities

• Develop comprehensive project plans, including scope, schedule, budget, and resource allocation.
• Manage project execution, ensuring that tasks are completed on time, within budget, and to the required quality standards.
• Identify and mitigate project risks and issues.
• Monitor project progress and provide regular updates to stakeholders.
• Build and maintain strong relationships with project stakeholders, including clients, internal teams, and vendors.
• Effectively communicate project status and progress to all stakeholders.
• Manage expectations and ensure alignment with project goals and objectives.
• Collaborate with service delivery managers to ensure seamless integration of new services or changes to existing services.
• Validate that project deliverables meet SLA requirements and client expectations.
• Support the transition of projects to ongoing operations.
• Identify opportunities for process improvement and efficiency gains.
• Implement project management best practices and methodologies.
• Foster a collaborative and results-oriented team environment.
• Lead and motivate project team members to achieve project goals.

Requirements

• Bachelor's degree or four or more years of work experience.
• Three or more years of relevant work experience in project management, preferably in a service delivery environment.
• Proven track record of successful project delivery.
• Strong understanding of IT service management principles and practices.
• Ability to manage multiple projects simultaneously and prioritize effectively.
• Proficiency in project management tools and methodologies.

Nice to Have

• A degree in Business, Information Technology or related field of study.
• Excellent communication, interpersonal, and leadership skills.
• Project Management Professional (PMP) certification or equivalent.
• ITIL certification or other relevant industry certifications.
• Experience in the telecommunications industry.
• Ability to work after hours and weekends as needed.

Qualifications

• Educational background including a bachelor's degree or equivalent work experience.
• Relevant project management experience, preferably in IT service delivery.

Benefits & Perks

• Health and wellness benefits including medical, dental, and vision insurance.
• Short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance.
• Matched 401(k) savings plan, stock incentive programs.
• Up to 8 company paid holidays per year and up to 6 personal days per year.
• Parental leave, adoption assistance, tuition assistance, and other incentives.
• Opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• Vacation days starting at up to 15 days per year, increasing with service.