Service Delivery Project Manager

About the Role

Key Responsibilities

• Plan, Develop and Manage Project Plans/Timelines, with focus on Managing Critical Path, performing required gap analysis and bringing in Projects on/before schedule
• Perform routine data collection, organization, workflow & support analysis
• Document, manage and enforce Action Item Register and Documenting and Publishing Meeting Minutes in a Professional manner
• Provide customers, the project team, supervisors and stakeholders with written and verbal communications, including project status reports and presentations
• Coordinate, Collaborate and/or Manage project resources in order to meet project deliverables and overall constraints
• Issue consistent and regular Project Status updates and reports to project sponsors and stakeholders including senior management
• Define workflow for improvements and resolving issues
• Perform role of the Service Delivery Project Manager for all newly deployed products/services to perform 'live' Proof of Concept ('POC') or product business rules, documentation and processes
• Work with Service Delivery Managers to properly 'turn over' the product to the standard Service Delivery team after POC validation

Requirements

• Ability to build and maintain solid working relationships with stakeholders
• Excellent interpersonal skills and ability to communicate with executives, senior management, peers, staff, vendors, and contractors
• Facilitate team and client meetings effectively
• Strong persuasive and communication skills
• Deliver engaging, informative, well-organized presentations
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Demonstrate a high level of commitment to customers' success
• Respond to changes in customer expectations and monitor feedback
• Ability to deal with a wide range of concurrent issues while remaining focused on delivery
• Ability to influence behavior, motivate others and lead by example
• Ability to adapt behavior to fit into the culture of a particular organization
• Strong minded, goal-oriented, with personal motivation to succeed
• 7-10 years' service provider experience in Network Project Management
• Bachelor's degree in business, Management, Project Management, or equivalent experience
• Expertise with Microsoft Project and with PERT/GANT Chart creation/planning
• Thorough knowledge of Service Provider Organizational responsibilities
• Excellent Oral/Written Communication and Presentation skills
• Strong customer management skills
• Ability to interact with cross-functional teams including Construction, Engineering, Product & Marketing, Business Planning, IT, Operations and Logistics
• Excellent analytical skills
• Proficiency in Visio, Excel, PowerPoint; SharePoint preferred

Nice to Have

• Master's degree (or equivalent) is desirable

Qualifications

• Bachelor's degree in business (or Management) or Project Management or equivalent experience