Specialist - Bill Payments.Strategy and Innovation

About the Role

Key Responsibilities

• Execute quarterly product roadmaps for bill payments and app features.
• Roll out new billers, services, and value-added functionalities.
• Use analytics and customer insights to enhance features and user experience.
• Support strategic planning with performance reports and insights.
• Manage onboarding and integration of billers (utilities, telecoms, government, etc.).
• Coordinate with API and technology teams for seamless in-app integrations.
• Drive growth in transaction volume and app engagement.
• Reduce failed transactions and improve service uptime.
• Deliver frictionless, end-to-end user journeys across all channels.
• Collaborate with cross-functional teams (UX, tech, marketing, compliance).
• Prioritize product backlogs and participate in agile sprints.
• Lead testing (UAT, integration, regression) and ensure timely releases.
• Monitor KPIs, incident logs, and customer feedback for continuous improvement.
• Participate in product governance and risk forums.
• Ensure regulatory compliance and internal audit readiness.
• Implement controls to prevent revenue leakage and ensure data integrity.
• Provide weekly/monthly reports on product performance and issues.
• Support budget planning and cost optimization initiatives.

Requirements

• First degree in Computer Science, Engineering, or related field.
• Minimum of 3 - 7 years of experience in Fintech Payments, Ecommerce or Telecommunication industry.
• At least 4 years' experience in Payments / financial digital product development & management and implementation of mobile app channels.
• Experience in leading and implementing innovative Fintech products within the Telco, financial or banking industry.
• Knowledge of user interaction design, user-centric experience design, brand identity management, digital marketing, and the creative process.
• Experience with Agile delivery and Development Operations frameworks.
• Deep understanding of the Nigerian and worldwide Fintech ecosystem, players, business models and industry related best practices.
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team.
• Attitude of Innovation, inventiveness and thought leadership.
• Abreast of global mind-set and best practice.

Nice to Have

• Formal certification in Digital Product Management / Product Owner, Agile Delivery, User Experience or other relevant fields.

Qualifications

• Relevant postgraduate education is an advantage.