Sr Analyst, Customer Marketing

About the Role

Key Responsibilities

• Become a functional expert in customer data, including defining data elements, providing input on data structure, creating and maintaining business reporting, and aiding in training documentation.
• Lead high priority projects to ensure efficient, accurate, and on-time delivery.
• Support and align priorities to meet customer and business needs through consistent communication with key partners.
• Provide recommendations to help guide Customer Analytics strategy.
• Lead internal team member training with potential to lead a direct report.
• Work cross-functionally with various stakeholders across the company to identify customer data needs and provide insights, analytics, dashboarding, or reporting support.
• Drive implementation of Customer modeling and support deployment of personalization.
• Develop and interpret customer dashboards and findings to business leadership.
• Troubleshoot dashboards and reporting through knowledge of the databases and toolset.
• Train end users on new reports, dashboards, and modeling/implementation.

Requirements

• 3-4 years' experience in Retail Analytics or related business.
• Bachelor's Degree in Business, Statistics, Finance, or equivalent experience.
• Expert level SQL skills.
• Experience with Alteryx and Tableau.
• Demonstrated experience leading people through training or project management.
• Expertise with large data sets and relational databases.
• Ability to tell the customer data story clearly and concisely for various audiences, including leadership.
• High-level written and verbal communication skills.
• Proficiency in Microsoft Office products.
• Speak, read, and write effectively in the English language.

Nice to Have

• Expertise in other programming language(s).
• Experience working with Customer Data.
• Experience with Retail POS or Loyalty Program Data.

Qualifications

• Bachelor's Degree in Business, Statistics, Finance, or equivalent experience.