Sr. Customer Insights Analyst

About the Role

Key Responsibilities

• Analyze large data sets and business trends to provide insights.
• Utilize big data tools to consolidate and cleanse large data sets into easily digestible formats.
• Support various stakeholder initiatives and channels with detailed reporting, analytical support, and business insights.
• Service cross-functional peers and leaders with timely and impactful analyses.
• Maintain and/or build databases to ensure business functions and insights can be executed effectively.
• Seek and explore new opportunities that will drive meaningful impact.
• Develop new measurement and KPIs to effectively quantify business impact and/or success.
• Create and maintain complex analytical models, tools, and metrics to support optimization across commercial attributes and distribution points.
• Track progress and identify risks of strategic initiatives to deliver the intended outcome.

Requirements

• Bachelor's degree in business related, economics, financial, or analytical discipline.
• Minimum 2+ years prior analytical, commercial, marketing, or similar quantitative field experience preferred.
• Working knowledge of SQL, Python, AWS, and Teradata environments.
• Proven analytical and/or modeling skills, with advanced proficiency in database and spreadsheet applications.
• Previous experience working in Tableau.
• Advanced Microsoft Office knowledge including Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Results driven, ability to make decisions and help solve problems.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Advanced understanding of economic concepts and marketing principles.
• Ability to see the big picture and leverage critical thinking and decision-making skills.
• Ability to collaborate with internal and external stakeholders across multiple functions and locations.
• Flexible and adaptable; ability to work effectively in ambiguous situations.
• Excellent organization, time management, delegation, and prioritization skills.

Nice to Have

• MBA or graduate studies in economics, finance, engineering, or related field.
• Minimum 3+ years prior work experience, and/or graduate degree in lieu of experience, in related field.
• Preferred experience in the travel, tourism, or hospitality industry.

Benefits & Perks

• 40% off any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts - Theme Park Tickets, Gym Discounts & more