Sr Director Product Management - Smart 28

Zimmer Biomet Dental

Englewood, CO

Full Time

Director

230k-260k

6 days ago

Job Description

About the Role

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. We focus on development opportunities, employee resource groups, a flexible working environment, competitive rewards, wellness incentives, and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized. The role of Sr Director Product Management - Smart 28 involves leading the strategic growth and evolution of the Smart28 platform, focusing on procedural and service innovation, customer success, and market leadership, within a hybrid work environment based in Englewood, Colorado.

Key Responsibilities

Define product and service offerings, articulating the value each Smart28 product delivers to the customer.
Serve as the user experience (UX) and user interface (UI) lead across hardware and software development, ensuring intuitive, seamless customer interactions.
Gather and integrate customer insights systematically to guide product improvements and service enhancements.
Act as the overall product lead for the Smart28 platform.
Develop and own the product roadmap and technology roadmap, ensuring alignment with customer needs and organizational strategy.
Drive continuous product evolution based on structured customer feedback, field input, and competitive intelligence.
Lead the long-term evolution of the Smart28 platform, focusing on procedural innovation and service delivery over traditional product-centric thinking.
Serve as the collaboration lead with Key Opinion Leaders (KOLs), fostering partnerships to validate concepts, accelerate adoption, and strengthen market credibility.
Champion external innovation by connecting with experts and early adopters in the field.
Develop and implement a long-term roadmap for Smart28 that prioritizes procedural excellence and service delivery models.
Anticipate industry shifts, emerging technologies, and evolving customer needs to keep Smart28 at the forefront of its category.
Embed a service-first mindset across all product management activities, positioning Smart28 solutions as enablers of customer success through enhanced procedures and techniques.
Monitor key performance indicators such as platform adoption, customer satisfaction, KOL engagement, milestone achievement, and market share growth.

Requirements

Bachelor's degree in Engineering, Business, Life Sciences, or a related field (MBA or advanced degree strongly preferred).
12+ years of progressive experience in product management, platform strategy, or service innovation, preferably in healthcare, MedTech, or SaaS-enabled environments.
Deep understanding of customer experience design, user-centric product development, and service-based business models.
Proven leadership in developing and executing long-term product and technology roadmaps.
Strong experience working with Key Opinion Leaders, user groups, and expert communities.
Excellent strategic thinking, communication, and organizational leadership skills.
Expertise in agile development processes, customer journey mapping, and innovation frameworks.
Prior experience integrating hardware and software solutions into cohesive service platforms is a significant advantage.

Nice to Have

Experience in healthcare, MedTech, or SaaS environments.
Experience with integrating hardware and software solutions into service platforms.

Qualifications

Educational background in Engineering, Business, Life Sciences, or related fields.
Advanced degree such as an MBA is strongly preferred.

Benefits & Perks

Hybrid, flexible working model.
Competitive salary range of $230,000 - $260,000 USD annually.
Potential for additional hours during the week and weekend.
Up to 10% overnight travel.

Working at Zimmer Biomet Dental

Zimmer Biomet fosters an inclusive, respectful, and empowering environment with a culture of recognition and performance awards. The company emphasizes development opportunities, employee resource groups, wellness incentives, and a flexible work environment to support its team members.

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