Sr Implementation Project Specialist II

About the Role

Key Responsibilities

• Act as the primary project contact for clients and internal groups.
• Take projects from original concept through final implementation, working with internal resources and external customers.
• Provide continuous project feedback and status updates to key stakeholders.
• Develop project plans and related task lists, updating plans accordingly.
• Work with clients to determine parameter settings and input key parameters into proprietary databases.
• Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.
• Develop and maintain professional client relationships and manage expectations with respect to live dates and other key timelines.
• Maintain accurate and complete documentation and procedures identified throughout the project relating to new product/feature functionality.
• Provide occasional after-hour support for client implementations.

Requirements

• 4+ years of experience in project management.
• 4+ years of experience in client services/relationships management.
• 4+ years of experience using MS-Office Suite (Excel, Outlook, Word, OneNote, and SharePoint).
• Excellent organizational skills with attention to detail.
• High School Diploma or equivalent and/or equivalent military experience.
• Experience managing implementation tasks and ensuring project completion.

Nice to Have

• Previous EFT/financial industry experience.
• Ability to multitask and support the needs of multiple clients simultaneously, following up with clients as needed.
• Project Management Certification.
• Strong attention to detail with the ability to make decisions and solve problems of varying complexity.

Qualifications

• High School Diploma or equivalent and/or equivalent military experience.

Benefits & Perks

• Physical, mental, emotional, and financial benefits from day one.
• Paid holidays, generous time off policies, including Recharge & Refuel time, and free counseling through EAP.
• Competitive salaries, the Fiserv 401(k) Savings Plan, and Employee Stock Purchase Plan.
• Recognition programs like Living Proof where points can be exchanged for rewards.
• Medical, dental, vision, life, and disability insurance options and well-being resources through Fuel Your Life program.
• Training, development, certification, and internal mobility opportunities.
• Employee Resource Groups promoting a diverse and inclusive culture.