Sr. Manager, Content Delivery

Comcast

Philadelphia, PA

Full Time

Senior

112k-185k

22 days ago

Job Description

About the Role

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Key Responsibilities

Lead publishing operations, ensuring adherence to SLAs, metadata standards, and workflow efficiency.
Own the content authoring and publishing process, driving improvements that reduce manual work and enhance user experience.
Collaborate with stakeholders across design, development, SEO, marketing, and communications to produce high-impact digital content.
Present roadmap execution updates to leadership and contribute to functional strategy development.
Hire, onboard, and support new team members, ensuring successful integration and performance.
Maintain accurate reporting on team scope and performance metrics.
Provide constructive feedback to team members and stakeholders to foster continuous improvement.
Manage third-party vendor relationships and internal tech partnerships to optimize platforms like RightAnswers.
Lead migration strategies for new authoring teams, ensuring alignment with platform standards.
Occasionally support on-call publishing needs during critical overnight issues.

Requirements

Proven experience in content delivery as a writer or platform specialist.
Strong leadership and process ownership skills.
Experience writing user stories and gathering business requirements.
High attention to detail and commitment to standards.
Innovation mindset and curiosity for continuous improvement.
Ability to work independently and guide a self-directed team.

Nice to Have

Experience with tools and platforms such as RightAnswers, Adobe Experience Manager, Sitecore, Jira, Celestial.
Knowledge of knowledge base management and publishing strategies.
Familiarity with modern content delivery models and emerging technologies like generative AI.

Qualifications

Bachelor's Degree (preferred), or extensive related professional experience.
7-10 years of relevant work experience.

Benefits & Perks

Competitive salary range of $112,033.73 - $184,855.65 depending on experience.
Best-in-class benefits supporting physical, financial, and emotional well-being.
Opportunities for growth and career development within a large, expanding network.

Working at Comcast

Employees at all levels are expected to understand and embody our Operating Principles, own the customer experience, be enthusiastic learners and advocates of our technology and services, work collaboratively as a team, actively participate in feedback systems like the Net Promoter System, drive results and growth, and promote inclusion and diversity. We value doing what's right for our people, customers, investors, and communities.

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