Sr Manager, Digital Product

About the Role

Key Responsibilities

• Responsible for product strategy, vision and the product backlog
• Use customer feedback, detailed market analysis, and data gathering to make decisions about product strategy
• Define and manage metrics to measure the success of your efforts and to inform the overall product strategy
• Know your customer; invest significant time speaking with your current and potential customers to understand their needs & habits
• Engage in build-test-learn activities to quickly validate assumptions and product direction
• Decompose complex problems into smaller manageable tasks by creating and prioritizing a backlog for your XP team
• Manage the product backlog, create an effective vision and provide timely stakeholder feedback on development iterations
• Ensure the successful execution of development standards to ensure tight feedback loops and clear product definition
• Coach and mentor members of the team as well as members of the cross-functional development organization on collaboration, idea generation, consumer research, test design and execution, measurement, product implementation, customer interactions and roll out
• Set yearly goals focusing on career development and discuss and layout plans to achieve these goals
• Perform periodic assessment of CVS resources
• Provide formal and informal coaching and feedback to enhance team members' skills
• Perform mid-year and year-end assessments, providing comprehensive feedback on strengths and development areas
• Oversee, review and take action on timesheets for CVS and vendor resources to ensure compliance
• Actively participate in recruitment and selection processes for CVS candidates
• Consult with business and IT stakeholders during project execution to ensure expectations are met
• Address challenges or roadblocks to accomplish product goals
• Identify and develop services and SLAs; educate senior leaders on service information and improve related processes

Requirements

• 7+ years of IT or Digital Product Management, IT or Digital Project Management, Business Analyst, or similar full SDLC experience
• Minimum of 5 years of experience in a Product Manager role
• At least 3 years of experience translating business needs and requirements gathering to IT or Digital Products
• 5+ years deep knowledge of information technology principles, Agile development methodologies, and knowledge of Cloud platforms, applications, software products or design tools
• 5+ years of experience in handling customer expectations and relationship building

Nice to Have

• Experience as a Product Manager in an Extreme Programming (XP) environment
• Experience with UX design advocacy within large business and technology organizations
• Pharmacy Benefit Management and Healthcare industry experience
• Determination to enhance quality and save costs through continuous process improvements
• Exceptional written, verbal, and visual communication skills
• Experience leading others in Design Thinking and User Centered Design practices

Qualifications

• High School Diploma or GED and equivalent work experience

Benefits & Perks

• Affordable medical plan options
• A 401(k) plan including matching company contributions
• An employee stock purchase plan
• No-cost programs including wellness screenings, tobacco cessation, weight management, confidential counseling, and financial coaching
• Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and other benefits depending on eligibility