Sr. Manager, Digital Product - Outreach Strategy

About the Role

Key Responsibilities

• Drive Signify's outreach strategy product, improving member engagement and enabling reach to more patients across the US.
• Communicate complex concepts, both written and verbally, to influence peers and stakeholders for decision-making or approach adjustments.
• Proactively identify user or business needs and recommend innovative solutions, including driving tradeoff conversations and negotiating with teams and stakeholders.
• Develop a clear product vision and short-term and long-term roadmap with measurable outputs, and communicate this roadmap across the organization.
• Observe and interview users across multiple product lines to gather feedback and define problem statements.
• Coordinate dependencies, communicate timelines, and manage stakeholder expectations across departments and product lines.
• Understand high-level strategic levers and develop and measure KPIs to track and communicate product value delivery.
• Stay informed on healthcare industry trends, news, and market movements.

Requirements

• Bachelor's degree.
• 7+ years of professional experience including 5 years of product experience.
• A strong track record of delivering products and ensuring customer success.
• Excellent written and verbal communication skills.
• Experience collecting, analyzing, and summarizing data from disparate sources to drive conclusions and recommendations.
• Strong technical acumen and ability to dissect complicated technical problems, simplify experiences, and innovate for customers.
• An entrepreneurial spirit with the ability to work independently in a results-oriented environment.
• Passionate about transforming the US healthcare system and understanding its complexity.
• Innate curiosity and a passion to share knowledge and challenge the status quo.
• Focus on the user and ability to articulate their needs to ensure problem statements are user-centric.

Nice to Have

• Experience in healthcare industry and familiarity with healthcare market trends.
• Ability to develop and measure KPIs for product success.
• Experience working with cross-functional teams including clinicians, analysts, operational teams, and client success teams.

Qualifications

• Educational background with a Bachelor's degree.

Benefits & Perks

• Affordable medical plan options, a 401(k) plan (including matching contributions), and an employee stock purchase plan.
• No-cost programs including wellness screenings, tobacco cessation, weight management, confidential counseling, and financial coaching.
• Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and other benefits depending on eligibility.