Sr User Experience Researcher (Quantitative & Analytics Methods)

About the Role

Key Responsibilities

• Conduct research studies using qualitative and quantitative methods, and behavioral/log data analysis that deepen understanding of the user experience and drive product strategy.
• Translate complex data and identify strategic opportunities.
• Help build product metrics measurement programs, platforms, and reporting mechanisms to scale organizational needs.
• Develop and socialize a strategic point of view on key topics, advise senior stakeholders, and inform north star direction.
• Raise the methodological bar within the User Research team and mentor other team members.
• Co-lead ideation and co-creation activities with cross-functional partners and customers.

Requirements

• 4+ years of professional user research experience with knowledge of User Experience best practices and end-to-end ownership of UX projects.
• Ability to conduct quantitative research at scale using methods such as log analytics, longitudinal programs, A/B testing, trigger-based automated surveys, conjoint, and discrete choice modeling.
• Extensive experience with quantitative analysis tools (e.g., SQL, Python, R, SPSS).
• Experience with quantitative data collection platforms (e.g., Qualtrics, SurveyMonkey, Forms).
• Demonstrated ability to develop creative and practical research approaches to complex user experience design problems.
• Experience facilitating design and ideation sprints and familiarity with various workshop methods.
• Experience leveraging AI into work processes, decision-making, or problem-solving, including building AI-powered features, using AI tools, automating workflows, or analyzing AI-driven insights.
• BS/BA degree in Human Computer Interaction, User Experience, Cognitive Psychology, Human Factors, or related discipline, or equivalent experience.

Nice to Have

• Subject matter knowledge related to workforce management, human resource management, and/or talent management.
• Experience with enterprise software applications.
• Familiarity with usage analytics tools and data visualization tools (e.g., Pendo, Looker, Tableau).
• Experience developing user experience metrics scales and measures.

Qualifications

• BS/BA degree in Human Computer Interaction, User Experience, Cognitive Psychology, Human Factors, or related discipline, or equivalent experience.

Benefits & Perks

• Competitive pay range of $112,300 to $161,400, with potential short-term and long-term incentives.
• Comprehensive benefits package available on UKG's careers site.
• Wellness programs, tuition reimbursement, and a customizable expense reimbursement program.
• Inclusive culture with active employee resource groups and supportive leadership.