Sr User Experience Researcher (Quantitative & Analytics Methods)

UKG

Sunrise, FL

Full Time

Senior

112k-161k

10 days ago

Job Description

About the Role

At UKG, we are building an AI-first suite that inspires every organization to become a great place to work through HR, pay, workforce management, and culture technology built for all. We have a strong people-focused culture and are bringing innovative, AI-enhanced technology to empower the 80,000+ organizations who use our products. We are looking for a talented and passionate Sr. User Experience Researcher to lead mixed methods research that informs investments across UKG's AI portfolio. You will work with cross-functional partners to identify critical features and experiences that deliver business & customer success.

Key Responsibilities

Conduct research studies using qualitative and quantitative methods, and behavioral/log data analysis to deepen understanding of the user experience and drive product strategy. Translate complex data and identify strategic opportunities.
Help build product metrics measurement programs, platforms, and reporting mechanisms to scale organizational needs.
Develop and socialize a strategic point of view on key topics. Advise senior stakeholders and inform north star direction.
Raise the methodological bar within the User Research team and mentor other team members.
Co-lead ideation and co-creation activities with cross-functional partners and customers.

Requirements

4+ years of professional user research experience with knowledge of User Experience best practices and end-to-end ownership of UX projects.
Ability to conduct quantitative research at scale using methods such as log analytics, longitudinal programs, A/B testing, trigger-based automated surveys, conjoint, and discrete choice modeling.
Extensive experience with quantitative analysis tools (e.g., SQL, Python, R, SPSS).
Experience with quantitative data collection platforms (e.g., Qualtrics, SurveyMonkey, Forms).
Demonstrated ability to develop creative and practical research approaches to complex user experience design problems.
Experience facilitating design and ideation sprints and familiarity with various workshop methods.
Experience leveraging AI into work processes, decision-making, or problem-solving, including building AI-powered features, using AI tools, automating workflows, or analyzing AI-driven insights.
BS/BA degree in Human Computer Interaction, User Experience, Cognitive Psychology, Human Factors, or related discipline, or equivalent experience.

Nice to Have

Subject matter knowledge related to workforce management, human resource management, and/or talent management.
Experience with enterprise software applications.
Familiarity with usage analytics tools and data visualization tools (e.g., Pendo, Looker, Tableau).
Experience developing user experience metrics scales and measures.

Qualifications

BS/BA degree in Human Computer Interaction, User Experience, Cognitive Psychology, Human Factors, or related discipline, or equivalent experience.

Benefits & Perks

Wellness programs and tuition reimbursement.
U Choose - a customizable expense reimbursement program for needs such as student loan repayment, childcare, and pet insurance.
Inclusive culture, active employee resource groups, and supportive leadership.
Competitive pay range of $112,300 to $161,400, with eligibility for short-term and long-term incentives.
Comprehensive benefits available on UKG's careers site.

Working at UKG

Our culture starts with people. We take pride in our award-winning workplace culture that inspires our purpose. We actively seek applications from all individuals, regardless of how they identify, and are committed to cultivating a diverse and inclusive workplace. We believe our work is enriched by a multitude of perspectives, backgrounds, and experiences.

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