Staff Product Researcher

Credit Karma

Oakland, CA

Full Time

Senior

314k+

about 1 month ago

Job Description

About the Role

Intuit Credit Karma is a mission-driven company focused on championing financial progress for over 140 million members worldwide. Known for pioneering free credit scores, the company offers a range of financial services including identity monitoring, credit card applications, insurance, loans, savings, and checking accounts. With more than 1,700 employees across multiple locations globally, Credit Karma is committed to helping members achieve their financial goals through innovative insights and member-centric products. The company fosters a collaborative, inclusive, and growth-oriented environment dedicated to diversity and professional development.

Key Responsibilities

Identify research topics and plan studies to deliver significant impact on our members and company
Directly lead research projects end-to-end, including planning, design, analysis, communication, and application of generative, formative, and post-launch evaluative research
Package insights into durable tools, frameworks, and assets for designers, product managers, content strategists, and marketing partners to leverage (personas, frameworks, use cases, design principles, scenarios, etc)
Drive leadership buy-in and support by regularly meeting, presenting findings, connecting research insights to business outcomes, and quantifying business value at the executive level
Identify and shape creative and compelling ways to evangelize member-centricity, bring awareness to rigorously developed high-quality insights, and promote integration of research throughout the company
Define new programs, processes, and systems that help build the function of Research and Member Insights across the organization

Requirements

10+ years experience in applied research and consumer tech
Track record of proactively engaging and leading cross-functional teams through research initiatives, and delivering on measurable business outcomes
Demonstrated ability to advocate for an organization's customers and champion the effective integration of insights into the company
Demonstrated leadership in advancing the practice of research through high-quality execution, and creating relevant org-wide programs to grow team capability
Experience defining research roadmaps, prioritizing multiple efforts, and leading highly complex multi-method research inquiries
Command of a broad set of qualitative and quantitative research and user-centered methods
Expertise in quantitative research methods (surveys), experiment design, behavioral analysis, and statistics
Excellent communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing, influencing regularly at the executive level

Nice to Have

Comfort and familiarity with quantitative methods, behavioral analysis, and/or statistical concepts
Experience creating customer-centric deliverables (i.e., frameworks, journey maps, videos, etc.)
Domain expertise in fintech
A bachelor's degree is required and a Masters or PhD degree is a bonus - a degree in Design, HCI, Communication, Social science, MSI, MBA, Psychology, Cognitive Science, Anthropology or a related field considered an advantage

Benefits & Perks

Medical and Dental Coverage
Retirement Plan
Commuter Benefits
Wellness perks
Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
Education Perks
Paid Gift Week in December

Working at Credit Karma

Credit Karma is proud to be an Equal Employment Opportunity Employer and is committed to a diverse and inclusive work environment. The company values collaboration, creativity, and professional growth, fostering an environment where every voice is heard and contributions are celebrated. It promotes long-term professional development, supports internal Employee Resource Groups, and strives to create a workplace that recognizes and values diversity, equity, and inclusion. The organization emphasizes an intensely collaborative and innovative culture that supports the contributions of all employees and fosters diversity through its internal initiatives.

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